Cleaning Manager

Tsebo Solutions Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading facilities management company in Cape Town is seeking an experienced Operations Manager to oversee cleaning teams. The role involves managing performance, ensuring quality service delivery, and maintaining strong client relationships. Ideal candidates will have a matric qualification and relevant tertiary education, alongside proven experience in cleaning operations and staff supervision. Familiarity with HR procedures is a plus. This position offers opportunities in a dynamic environment within the hospitality and healthcare sectors.

Qualifications

• Proven experience in cleaning operations and staff supervision.
• Experience managing multiple sites is an advantage.
• Hospitality/healthcare industry experience is highly advantageous.
• Experience supervising multiple sites is advantageous.
• Hospitality or healthcare industry experience is highly advantageous.

Responsibilities

• Manage cleaning teams at a particular site, ensuring performance standards are met.
• Build and maintain strong client relationships through excellent service.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Use a labour management system to plan and schedule labour.
• Address HR matters including discipline and performance management.
• Conduct regular site inspections for compliance with SLAs.
• Support contract retention through client satisfaction.

Skills

Strong knowledge of cleaning processes and hygiene standards

Ability to interpret SLAs and conduct site audits

Basic understanding of HR procedures and labour legislation

Proficiency in MS Excel and operational reporting tools

Excellent organisational and time management skills

Organisational skills

Time management

Education

Matric / Grade 12

Relevant tertiary qualification in Retail or Operations Management

Tools

PRP Labour Management System

Job description

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards
• Ability to interpret SLAs and conduct site audits
• Basic understanding of HR procedures and labour legislation
• Proficiency in MS Excel and operational reporting tools
• Excellent organisational and time management skills

Qualifications

• Minimum Qualification: Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
• Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage
• Hospitality/healthcare industry experience is highly advantageous