Hotel Front Desk Assistant

AngelCare; Pietermaritzburg; Vor Ort; ZAR 120.000 - 170.000; Vollzeit

Zusammenfassung

AngelCare in Pietermaritzburg seeks a Front Desk Assistant to warmly greet guests, manage reservations, and support efficient check-in and check-out. You will answer questions, provide local information, and help with payments while maintaining a tidy, organized front desk.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced hospitality setting. Prior experience in hospitality or customer service is preferred.

Qualifikationen

• Prior hospitality or customer service experience preferred.
• Strong communication and interpersonal skills required.

Aufgaben

• Welcoming guests with a friendly demeanor and addressing their needs promptly.
• Managing reservations and ensuring accurate guest information is recorded.
• Handling check-in and check-out procedures efficiently.
• Responding to guest inquiries and resolving any issues or complaints.
• Providing information about hotel amenities, services, and local attractions.
• Processing payments and maintaining accurate financial records.
• Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintaining the front desk area and keeping it organized and clean.
• Assisting with administrative tasks as needed.

Kenntnisse

Customer service

Communication

Reservations management

Cash handling

Tools

POS system

Jobbeschreibung

As a Hotel Front Desk Assistant, you will be the first point of contact for our guests, responsible for creating a welcoming and efficient check-in and check-out experience. Your primary duties will include greeting guests, managing reservations, handling guest inquiries, and providing information about hotel services and local attractions. You will also assist with processing payments, maintaining accurate records, and ensuring that the front desk area is organized and presentable.

Key responsibilities include:

• Welcoming guests with a friendly demeanor and addressing their needs promptly.
• Managing reservations and ensuring accurate guest information is recorded.
• Handling check-in and check-out procedures efficiently.
• Responding to guest inquiries and resolving any issues or complaints.
• Providing information about hotel amenities, services, and local attractions.
• Processing payments and maintaining accurate financial records.
• Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintaining the cleanliness and organization of the front desk area.
• Assisting with administrative tasks as needed.

The ideal candidate will have excellent communication skills, a customer-oriented attitude, and the ability to multitask in a fast-paced environment. Prior experience in hospitality or customer service is preferred.