Hospitality Excellence Manager

Exceed HR and Recruitment; Franschhoek; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Exceed HR and Recruitment is seeking a Hospitality Excellence Manager in Franschhoek to oversee restaurant, tasting centre, and kitchen operations. You will lead and develop front-of-house, tasting, and kitchen teams to deliver outstanding guest experiences.

The role requires at least 5 years in hospitality with supervisory experience, strong leadership, budgeting, and wine knowledge. A wine estate background is advantageous.

Qualifications

• Relevant tertiary qualification in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 5 years' hospitality experience, including supervisory or management experience.
• Strong experience in restaurant and food & beverage operations, including kitchen coordination.
• Wine estate, tasting room, or premium hospitality experience advantageous.
• Good local and international wine knowledge advantageous.
• Strong leadership, people management, and organisational skills.
• Sound commercial understanding of budgeting, stock control, and cost management.
• Excellent guest relations, communication, and conflict-resolution skills.
• Knowledge of food safety, health and safety, and liquor legislation.
• Proficient in POS and reservation systems; Pilot experience advantageous.
• Computer literate, including Microsoft Office.

Responsibilities

• Oversee the daily operations of the restaurant, tasting centre, and kitchen to ensure an exceptional guest experience.
• Lead, schedule, train, and develop the hospitality team across front-of-house, tasting, and kitchen operations.
• Maintain high standards of service, food quality, wine presentation, cleanliness, and overall facilities.
• Manage reservations, guest flow, and day-to-day operational requirements.
• Build strong guest relationships and professionally resolve queries, feedback, and complaints.
• Manage stock, purchasing, suppliers, wastage, breakages, and cost of sales.
• Assist with menu, wine tasting, pricing, and seasonal experience development.
• Manage hospitality budgets, expenditure, revenue, and profitability targets.
• Ensure compliance with food safety, hygiene, health and safety, liquor licensing, and other statutory requirements.
• Coordinate hospitality events, special functions, trade visits, and VIP experiences.
• Collaborate with Sales and Marketing to promote and develop the hospitality offering.

Skills

Leadership

People management

Organisational skills

Budgeting

Stock control

Cost management

Guest relations

Communication

Conflict resolution

POS experience

Reservation systems

Pilot POS

Education

Hospitality Management

Food & Beverage Management

Related field

Tools

Pilot POS

Job description

Hospitality Excellence Manager required in Franschhoek.

Key Responsibilities

• Oversee the daily operations of the restaurant, tasting centre, and kitchen to ensure an exceptional guest experience.
• Lead, schedule, train, and develop the hospitality team across front-of-house, tasting, and kitchen operations.
• Maintain high standards of service, food quality, wine presentation, cleanliness, and overall facilities.
• Manage reservations, guest flow, and day-to-day operational requirements.
• Build strong guest relationships and professionally resolve queries, feedback, and complaints.
• Manage stock, purchasing, suppliers, wastage, breakages, and cost of sales.
• Assist with menu, wine tasting, pricing, and seasonal experience development.
• Manage hospitality budgets, expenditure, revenue, and profitability targets.
• Ensure compliance with food safety, hygiene, health and safety, liquor licensing, and other statutory requirements.
• Coordinate hospitality events, special functions, trade visits, and VIP experiences.
• Collaborate with Sales and Marketing to promote and develop the hospitality offering.

Minimum Requirements:

• Relevant tertiary qualification in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 5 years' hospitality experience, including supervisory or management experience.
• Strong experience in restaurant and food & beverage operations, including kitchen coordination.
• Wine estate, tasting room, or premium hospitality experience advantageous.
• Good local and international wine knowledge advantageous.
• Strong leadership, people management, and organisational skills.
• Sound commercial understanding of budgeting, stock control, and cost management.
• Excellent guest relations, communication, and conflict-resolution skills.
• Knowledge of food safety, health and safety, and liquor legislation.
• Proficient in POS and reservation systems; Pilot experience advantageous.
• Computer literate, including Microsoft Office.
• Valid driver's licence and own reliable transport.