Senior Estate Hospitality Operations Leader

HotelJobs; Franschhoek; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

HotelJobs in Franschhoek, South Africa, seeks an experienced Hospitality Operations Manager to lead the operational performance and guest experience across a diverse hospitality portfolio including the Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation and Reservations.

This senior role requires a commercially astute, hands-on professional who can maintain exceptional service standards while building high-performing, engaged teams and driving continuous improvement across all

Qualifications

• Degree or certification in Hospitality, Business, Food & Beverage or Event Management.
• 10–12 years’ hospitality experience, including at least 5 years in a senior leadership role.
• Proven experience managing multiple hospitality operations in luxury or premium environments.
• Strong commercial, operational, financial and people-management skills.
• Excellent communication, problem-solving and leadership abilities.
• High emotional intelligence and commitment to service excellence.
• Labour, health & safety, environmental and compliance knowledge.

Responsibilities

• Lead day-to-day operations across all hospitality departments, ensuring consistent service and brand standards.
• Drive guest satisfaction and deliver a premium, seamless estate experience.
• Lead; coach and develop Hospitality HODs, supervisors and teams, fostering accountability, collaboration and a positive workplace culture.
• Monitor operational performance, budgets, costs, profitability and resource utilisation.
• Work closely with the Commercial Revenue Manager to translate revenue and performance insights into effective operational actions.
• Oversee operational planning, systems, stock control, compliance, health and safety and quality assurance.
• Identify opportunities for continuous improvement, efficiency and sustainable growth.
• Manage operational challenges, resolve conflicts and maintain effective communication across departments.
• Support a healthy, respectful workplace culture and sustainable work-life balance.

Skills

Leadership

People management

Communication

Problem solving

Financial acumen

Education

Degree or certification in Hospitality/Business/F&B/Event Management

Job description

HotelJobs in Franschhoek, South Africa, seeks an experienced Hospitality Operations Manager to lead the operational performance and guest experience across a diverse hospitality portfolio including the Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation and Reservations.

This senior role requires a commercially astute, hands-on professional who can maintain exceptional service standards while building high-performing, engaged teams and driving continuous improvement across all