Hospital Admissions & Front Desk Coordinator

joint-medical-holdings; KwaZulu-Natal; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Joint Medical Holdings’ Isipingo Hospital is seeking a Receptionist – Patient Admissions to coordinate scheduling, admissions and financial queries. You will enter patient demographics, verify insurance, and maintain records.

The role requires at least 3 years in a medical front office, National Senior Certificate, strong telephone and interpersonal skills, and ability to work shifts. You will support bed bookings and communicate with patients and staff.

Qualifications

• At least 3 years experience in Patient Admissions, Receptionist, Front of Office Liaison position in a Medical Facility.
• National Senior Certificate.
• Must be able to work shifts when required.
• Must have excellent telephone skills.
• Must possess excellent inter-personal skills.
• Must be able to work independently under minimum supervision.

Responsibilities

• Enter patient demographics and insurance information into the hospital database.
• Verify and update patient information to ensure accuracy.
• Ensure admission forms are completed and signed by patients or their representatives.
• Maintain and organize patient records in paper and electronic formats per hospital policy.
• Verify Medical Aid cover and obtain pre-authorizations as required.
• Inform patients of financial responsibilities and co-pays prior to admission.
• Coordinate bed allocation with nursing and bed booking teams.
• Book and confirm patient beds, ensuring availability before admission.
• Provide patients and families with information on hospital policies, services and procedures.
• Answer general questions about the hospital facilities and services.
• Assist in admitting emergency patients and ensure required documentation.
• Manage special admission needs for paediatric, geriatric, or critically ill patients.
• Maintain patient confidentiality per POPIA and regulatory standards.
• Handle admission-related phone calls and direct to relevant departments.
• Provide timely communication of admissions to staff and departments.
• Perform general clerical duties like filing and photocopying patient documents.

Skills

Telephone skills

Interpersonal skills

Independent work

Teamwork

Education

National Senior Certificate

Job description

Joint Medical Holdings’ Isipingo Hospital is seeking a Receptionist – Patient Admissions to coordinate scheduling, admissions and financial queries. You will enter patient demographics, verify insurance, and maintain records.

The role requires at least 3 years in a medical front office, National Senior Certificate, strong telephone and interpersonal skills, and ability to work shifts. You will support bed bookings and communicate with patients and staff.