High-Volume Outbound Caller

Amplify5 UK Ltd; Cape Town; On-site; ZAR 112,000 - 201,000; Full time

Job summary

Amplify5 UK Ltd in Cape Town seeks an Outbound Dialing Agent to conduct high-volume calls to prospects, following scripts, and qualifying leads using defined criteria.

You will record call notes in the Five9 CRM, maintain data accuracy, and meet daily targets while adhering to quality and compliance standards.

Experience in telemarketing or contact centres is preferred; matric is expected, and a fast-paced, metrics-driven environment awaits.

Qualifications

• Experience in outbound calling or contact centre preferred.
• High-volume dialing experience is advantageous.
• Matric/Grade 12 or equivalent preferred.

Responsibilities

• Place a high volume of outbound calls using the Five9 dialing platform.
• Engage prospects professionally and follow campaign scripts.
• Qualify prospects and transfer when criteria are met.
• Record responses and call notes accurately in the CRM.
• Meet daily outbound dialing targets and maintain data integrity.

Skills

Verbal communication

Active listening

Script following

Objection handling

Data capture accuracy

Attention to detail

Metrics-driven

Punctuality

Team player

Coachability

Education

Matric / Grade 12

Contact centre training

Tools

Five9

Job description

Amplify5 UK Ltd in Cape Town seeks an Outbound Dialing Agent to conduct high-volume calls to prospects, following scripts, and qualifying leads using defined criteria.

You will record call notes in the Five9 CRM, maintain data accuracy, and meet daily targets while adhering to quality and compliance standards.

Experience in telemarketing or contact centres is preferred; matric is expected, and a fast-paced, metrics-driven environment awaits.