Helpdesk Team Lead - Lead, Train & Elevate IT Support

Placements24; Centurion; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Career advancement

Office facilities

Annual performance bonuses

Professional development

Team building events

Leave allowance

Employee assistance

Job summary

Placements24 in Centurion is seeking a motivated Helpdesk Team Lead to oversee IT support operations. You will mentor technicians, optimize workflows, and ensure rapid resolution of user issues in a fast-paced environment.

You will manage ticketing, enforce ITIL practices, monitor metrics, and collaborate with other IT teams to maintain high service levels. This is an office-based role with opportunities for professional development and bonuses.

Qualifications

• Experience leading technical support teams.
• ITIL knowledge and service-desk best practices.
• Experience with ticketing systems (ServiceNow, Jira).
• Strong communication and teamwork abilities.

Responsibilities

• Lead, manage, and motivate a team of helpdesk technicians.
• Oversee ticket management, issue resolution, and escalation.
• Develop and implement IT support policies and procedures.
• Monitor performance metrics and drive improvements.
• Ensure timely resolution of hardware, software, and network issues.
• Conduct performance reviews and coaching.
• Manage vendor relationships for IT tools and services.
• Collaborate with IT other departments for system integration.
• Maintain IT equipment and licenses inventory.
• Deliver end-user training on IT best practices.

Skills

Helpdesk lead

Team management

ITIL

ServiceNow

Jira Service Management

Troubleshooting

Communication

Pressure handling

Centurion office

IT certifications

Tools

ServiceNow

Jira Service Management

Job description

Placements24 in Centurion is seeking a motivated Helpdesk Team Lead to oversee IT support operations. You will mentor technicians, optimize workflows, and ensure rapid resolution of user issues in a fast-paced environment.

You will manage ticketing, enforce ITIL practices, monitor metrics, and collaborate with other IT teams to maintain high service levels. This is an office-based role with opportunities for professional development and bonuses.