Helpdesk Support Analyst - WhatJobs Direct (Mahikeng)

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 340,000; Full time

Benefits offered by this job

Competitive salary package

Medical benefits

Hybrid work model

Professional development & certs

Performance bonuses

Job summary

Placements24 is seeking a proactive Helpdesk Support Analyst to join our client in Mahikeng, North West. You will deliver timely IT support to staff and clients, handling hardware, software and network issues across a hybrid work environment.

The ideal candidate has strong troubleshooting, good communication, and experience with ticketing systems. Join a collaborative IT team and contribute to reliable operations and user satisfaction.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Strong OS (Windows/macOS) and basic networking knowledge.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and interpersonal abilities.
• Experience with helpdesk ticketing systems.
• Hybrid work with occasional office visits in Mahikeng.
• IT certifications such as CompTIA A+ / Network+ are a plus.
• High school diploma; further technical education is beneficial.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to tickets, calls, and emails promptly and professionally.
• Diagnose and resolve problems, escalate when needed.
• Install, configure, and maintain hardware, software, peripherals.
• Assist users with software apps, OS, and mobile devices.
• Document support activities and user guides.
• Maintain IT inventory and asset management.
• Ensure incidents meet SLAs.

Skills

Helpdesk experience

Windows/macOS

Networking basics

Troubleshooting

Communication skills

Ticketing systems

Education

High school diploma

CompTIA A+

Network+

Tools

Ticketing systems

Office suite

Job description

About the Role

Our client is looking for a skilled and proactive Helpdesk Support Analyst to join their growing team in Mahikeng, North West . This role is essential for providing timely and effective technical support to internal staff and external clients, ensuring seamless operation of IT systems. You will be responsible for diagnosing and resolving a wide range of technical issues, from hardware and software problems to network connectivity challenges. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a commitment to customer service excellence. This is an exciting opportunity to contribute to a dynamic organization and enhance your IT support career within the Mahikeng region, benefiting from a hybrid work model. We strive for a collaborative and supportive work atmosphere.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to helpdesk tickets, calls, and emails in a timely and professional manner.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with software applications, operating systems, and mobile devices.
• Document all support activities, solutions, and user guides.
• Contribute to the maintenance of IT inventory and asset management.
• Ensure all IT-related incidents are resolved according to established SLAs.

Requirements

• Proven experience in a helpdesk or IT support role is essential.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking principles.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Proficiency in using helpdesk ticketing systems.
• Ability to work independently and collaboratively in a hybrid environment, commuting to our Mahikeng office as needed.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a significant advantage.
• High school diploma or equivalent; further technical education is beneficial.

Benefits

• Our client offers a competitive salary package, comprehensive medical benefits, and opportunities for professional development and certifications.
• Enjoy a flexible hybrid work arrangement, balancing remote work with in-office collaboration in Mahikeng .
• Be part of a professional and supportive IT team committed to technological excellence.
• We provide a conducive work environment with clear career progression paths.
• Additional benefits include access to employee wellness programs and potential performance bonuses.
• Join us to make a tangible impact on our client's IT infrastructure and support services.