Healthcare IT Support Technician II — Growth & Certs

Dedicated IT; Durban; On-site; ZAR 391,000 - 558,000; Full time

Job summary

Dedicated IT, a leading healthcare-focused MSP, is seeking a Support Technician II. You will manage day-to-day support needs for healthcare clients, diagnose issues, and provide timely resolution within SLA.

You’ll work from our service desk, gaining hands-on experience across varied client environments while using modern hardware and automation tools. You will be a customer-oriented problem-solver, handling calls and emails, documenting tickets, and mentoring junior staff.

Qualifications

• 2-3 years in a help desk or equivalent role
• Certifications: CompTIA A+, Network+, Security+, Cisco or Microsoft
• Experience with healthcare IT preferred
• Experience supporting medical clients and HIPAA understanding preferred

Responsibilities

• Handle support tickets and resolve client issues within SLA times
• Mentor and assist Support Technician I
• Document detailed notes and update system knowledge base
• Assist clients with installation of business software and related services
• Vendor management for client-related support ticket resolution

Skills

Problem solving

Communication

Technical writing

Customer service

Education

IT certifications (CompTIA A+, Network+, Security+, Cisco, Microsoft)

Tools

SharePoint/OneDrive/365

Active Directory

DNS/DHCP

Firewall/VPN

ConnectWise

Job description

Dedicated IT, a leading healthcare-focused MSP, is seeking a Support Technician II. You will manage day-to-day support needs for healthcare clients, diagnose issues, and provide timely resolution within SLA.

You’ll work from our service desk, gaining hands-on experience across varied client environments while using modern hardware and automation tools. You will be a customer-oriented problem-solver, handling calls and emails, documenting tickets, and mentoring junior staff.