Healthcare IT Support Tech II — Growth & Certifications

Dedicated IT; Cape Town; On-site; ZAR 391,000 - 558,000; Full time

Job summary

Dedicated IT, a leading healthcare-focused MSP, seeks a Support Technician II to join the Service Desk. The role supports healthcare clients, handling day-to-day IT issues, logging tickets, and maintaining documentation.

Based in South Africa, the position offers a long-term contract with shift work (1pm–10pm EST, 6pm–5am EST) and a monthly salary of ZAR 35,000–50,000, plus benefits and career growth opportunities.

Qualifications

• 2-3 years in a previous help desk or relevant advanced role required.
• Prior USA or UK MSP experience required.
• Prior Healthcare IT experience preferred.
• ConnectWise experience preferred.
• HIPAA understanding preferred.

Responsibilities

• Handle support tickets and resolve client issues within SLA.
• Work with Service Delivery Manager and Team Lead to provide top-quality service.
• Assist with tickets via email and calls, maintain detailed notes.
• Update technical documentation in the system.
• Escalate requests with detailed remediation notes.
• Mentor and train Support Technician I.
• Identify Major Incidents and notify leadership.

Skills

Troubleshooting

IT Infrastructure

MFA

Active Directory

DNS/DHCP

Firewall/VPN

SharePoint/OneDrive

Windows/Mac OS

Printers/Scanners

Education

Certifications: CompTIA A+, Network+, Security+; Cisco; Microsoft

Tools

ConnectWise

Job description

Dedicated IT, a leading healthcare-focused MSP, seeks a Support Technician II to join the Service Desk. The role supports healthcare clients, handling day-to-day IT issues, logging tickets, and maintaining documentation.

Based in South Africa, the position offers a long-term contract with shift work (1pm–10pm EST, 6pm–5am EST) and a monthly salary of ZAR 35,000–50,000, plus benefits and career growth opportunities.