Healthcare Data & IT Support Clerk

EdUpStairs; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

EdUpStairs, reporting to the Office of the Chief Director: Metro Health Services in Cape Town, seeks an information management professional. You will collect, validate and analyse corporate data, produce dashboards and routine/ad hoc reports, and support key systems with Microsoft 365 tools.

You will develop digital solutions using Excel, Power BI, Power Apps and Power Automate, and provide first-line IT support and user onboarding.

Qualifications

• Senior Certificate (Grade 12) or equivalent qualified.
• Experience in information management, data administration, reporting or office administration.
• Experience collecting, validating, analysing and presenting information using spreadsheets, reports, graphs and presentations.
• Experience supporting users on information systems, digital platforms or business applications.
• Experience in healthcare information systems.
• Valid (Code B) driver’s licence.
• Willingness to travel between facilities to conduct system support and visits.
• Willingness to work overtime when required.
• Ability to maintain confidentiality and manage information and user access permissions.
• Strong Excel, dashboards, reporting and Microsoft 365 knowledge.

Responsibilities

• Collect, collate, validate, analyse and present corporate information and management information products.
• Compile routine and ad hoc reports, dashboards, graphs, presentations and decisions-support.
• Support administration of designated business systems, including user accounts and access management.
• Support key systems such as SWIMS, SPV and other approved systems.
• Develop and maintain digital solutions using Excel, Power BI, Power Apps, Power Automate, Forms and SharePoint to improve processes.
• Provide first-line IT and end-user support for devices and connectivity issues.
• Record, track and escalate incidents as required.
• Provide meeting-room and AV support, including Microsoft Teams and hybrid environments.
• Maintain IT asset registers and support ICT consumables and related processes.
• Support Metro East or Metro West portfolios while providing cross-cover as needed.

Skills

Analytical skills

Organisational skills

Problem solving

Data quality

Education

Senior Certificate

Tools

Power BI

Power Apps

Power Automate

SharePoint

Excel

SWIMS

SPV

Job description

EdUpStairs, reporting to the Office of the Chief Director: Metro Health Services in Cape Town, seeks an information management professional. You will collect, validate and analyse corporate data, produce dashboards and routine/ad hoc reports, and support key systems with Microsoft 365 tools.

You will develop digital solutions using Excel, Power BI, Power Apps and Power Automate, and provide first-line IT support and user onboarding.