Administration Clerk: Information Management (X2 Posts)

EdUpStairs; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

EdUpStairs, reporting to the Office of the Chief Director: Metro Health Services in Cape Town, seeks an information management professional. You will collect, validate and analyse corporate data, produce dashboards and routine/ad hoc reports, and support key systems with Microsoft 365 tools.

You will develop digital solutions using Excel, Power BI, Power Apps and Power Automate, and provide first-line IT support and user onboarding.

Qualifications

• Senior Certificate (Grade 12) or equivalent qualified.
• Experience in information management, data administration, reporting or office administration.
• Experience collecting, validating, analysing and presenting information using spreadsheets, reports, graphs and presentations.
• Experience supporting users on information systems, digital platforms or business applications.
• Experience in healthcare information systems.
• Valid (Code B) driver’s licence.
• Willingness to travel between facilities to conduct system support and visits.
• Willingness to work overtime when required.
• Ability to maintain confidentiality and manage information and user access permissions.
• Strong Excel, dashboards, reporting and Microsoft 365 knowledge.

Responsibilities

• Collect, collate, validate, analyse and present corporate information and management information products.
• Compile routine and ad hoc reports, dashboards, graphs, presentations and decisions-support.
• Support administration of designated business systems, including user accounts and access management.
• Support key systems such as SWIMS, SPV and other approved systems.
• Develop and maintain digital solutions using Excel, Power BI, Power Apps, Power Automate, Forms and SharePoint to improve processes.
• Provide first-line IT and end-user support for devices and connectivity issues.
• Record, track and escalate incidents as required.
• Provide meeting-room and AV support, including Microsoft Teams and hybrid environments.
• Maintain IT asset registers and support ICT consumables and related processes.
• Support Metro East or Metro West portfolios while providing cross-cover as needed.

Skills

Analytical skills

Organisational skills

Problem solving

Data quality

Education

Senior Certificate

Tools

Power BI

Power Apps

Power Automate

SharePoint

Excel

SWIMS

SPV

Job description

Centre: Office of the Chief Director: Metro Health Services

Requirements

Minimum educational qualification: Senior Certificate (Grade 12) or equivalent qualification.
Experience: Appropriate experience in information management, data administration, records administration, reporting or office administration.
Appropriate experience in collecting, validating, analysing and presenting information using spreadsheets, reports, graphs and presentations.
Appropriate experience supporting users on information systems, digital platforms or business applications.
Appropriate experience in healthcare information systems.
Inherent requirements of the job: Valid (Code B) driver's licence.
Willingness to travel between Department of Health and Wellness facilities across Metro Health Services to conduct system support, asset
verification and service support visits when required.
Willingness to work overtime when operationally required and authorised.
Ability to maintain confidentiality and ensure responsible management of information, records
and user access permissions.
Competencies (knowledge/skills): Good analytical, organisational and problem-solving skills.
Sound information management, reporting and data quality skills.
Advanced computer literacy with strong Microsoft Excel skills and the ability to prepare dashboards, reports
and presentations.
Knowledge of Microsoft 365 applications including Word, Excel, PowerPoint, Teams and SharePoint.
Knowledge of Microsoft Power Platform technologies including Power BI, Power Apps and Power Automate.
Ability to provide first-line systems administration and digital support.
Ability to provide first-line IT support and troubleshoot common hardware, software and connectivity issues.
Knowledge of asset administration, records management and audit requirements.
Strong customer service orientation and the ability to work independently and within a multidisciplinary team.

Duties

Collect, collate, validate, analyse and present corporate information and management information products for Metro Health Services.
Compile routine and ad hoc reports, dashboards, graphs, presentations and other decisionsupport products.
Support the administration of designated business systems, including user account administration, user support, access management,
system testing, user onboarding and training activities.
Support key identified systems such as SWIMS, SPV and other approved systems.
Develop and maintain approved digital solutions using Microsoft Excel, Power BI, Power Apps, Power Automate, Forms and SharePoint to improve business processes
and reporting.
Provide first-line Information Technology and end-user support relating to computers, laptops, monitors, printers, peripherals, approved
software and connectivity issues.
Record, track and escal ate incidents where required.
-Provide meeting-room, boardroom and audio-visual support, including support for Microsoft Teams meetings, hybrid meeting environments
and presentation technologies.
Maintain Information Technology asset registers, support device allocation and verification processes, administer
DITCOM applications and manage ICT consumables and related administrative processes.
Support allocated Metro East or Metro West portfolios while providing cross-cover and support across Metro Health Services where required.

Enquiries

Mr D Hopkins, email: ([e-mail])