Health Insurance Support & Service Resolution Specialist

Kaelo; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kaelo invites applications for the Health Core Servicing Consultant role based in Randburg, Gauteng. You will respond to queries, manage complaints and provide product information with accuracy, focusing on delivering exceptional customer experiences across our health and insurance offerings.

Ideal candidates have 1–3 years call centre experience, Matric, and solid communication skills. Proficiency in Microsoft Excel and call-centre software is preferred, with resilience and the ability to work

Qualifications

• 1–3 years call centre experience ideally in short-term insurance/health sector
• Matric Certificate is required
• Knowledge of customer service practices and principles

Responsibilities

• Respond to queries and manage complaints with accuracy and courtesy
• Provide product-specific information to members and service providers
• Assess operational queries and elevate priority issues accordingly
• Maintain and update client information across systems

Skills

Active listening

Verbal communication

Written communication

Stress management

Education

Matric Certificate

Tools

Microsoft Excel

Call center software

Microsoft Office

Job description

Kaelo invites applications for the Health Core Servicing Consultant role based in Randburg, Gauteng. You will respond to queries, manage complaints and provide product information with accuracy, focusing on delivering exceptional customer experiences across our health and insurance offerings.

Ideal candidates have 1–3 years call centre experience, Matric, and solid communication skills. Proficiency in Microsoft Excel and call-centre software is preferred, with resilience and the ability to work