Health Core Servicing Consultant

Kaelo; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kaelo invites applications for the Health Core Servicing Consultant role based in Randburg, Gauteng. You will respond to queries, manage complaints and provide product information with accuracy, focusing on delivering exceptional customer experiences across our health and insurance offerings.

Ideal candidates have 1–3 years call centre experience, Matric, and solid communication skills. Proficiency in Microsoft Excel and call-centre software is preferred, with resilience and the ability to work

Qualifications

• 1–3 years call centre experience ideally in short-term insurance/health sector
• Matric Certificate is required
• Knowledge of customer service practices and principles

Responsibilities

• Respond to queries and manage complaints with accuracy and courtesy
• Provide product-specific information to members and service providers
• Assess operational queries and elevate priority issues accordingly
• Maintain and update client information across systems

Skills

Active listening

Verbal communication

Written communication

Stress management

Education

Matric Certificate

Tools

Microsoft Excel

Call center software

Microsoft Office

Job description

About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

The Kaelo Health Core Servicing Consultantis responsible forresponding to queries, managingcomplaints, troubleshooting serviceproblemsand providing general informationregardingourproducts. Manage our customer experience with excellence and accuracy.

KEY OUTCOMES(not limited to)

Manage incoming queries and outbound responses with:

• Members
• Service Providers

Provide product specific information

Assess anddeterminewhen there is an operational query

Identifyand elevate priority issues

Manage and resolve customer complaints

Maintain client information

Qualifications

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

1–3 years callcentreexperience preferably with short-term insurance and health industryknowledge and experience

REQUIRED

Matric Certificate

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Knowledge of customer service practices and principles

Excellent listening,verbaland written communication skills

Ability to handle stressful situations appropriately

Proficient in Microsoft and Excel

Callcentresystems and multi-tasking

Additional Information

Personal Attributes

• Accountability
• Action orientated
• Communication
• Business writing skills
• Manage complexity
• Decision thinking
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Significance and values orientated