VIP Betting Manager: Lead & Grow High-Value Bets

Hollywoodbets; Durban; Presencial; ZAR 420.000 - 600.000; Jornada completa

Descripción de la vacante

Hollywoodbets, based in Durban, South Africa, is seeking a Betting Manager to lead our Purple Team in the Durban branch. The role focuses on driving branch growth, managing VIP guests, and ensuring compliance with FICA and internal controls.

You will oversee branch operations, educate staff on betting rules, manage cash and pay-outs, and maintain strong guest service standards, working in a fast-paced gaming environment.

Formación

• 1-2 years in management capacity as assistant manager or supervisor
• 1-2 years people management
• 1-2 years sales management
• 1-2 years cash management
• Valid driver’s license

Responsabilidades

• Drive business results by educating guests on branch products.
• Build VIP guest relationships and manage guest expectations to avoid masking bets at terminals.
• Educate team on confirmation limits and proper escalation with BSC or Events Office.
• Educate guests on confirmation limits and betting rules.
• Inform Team Leader/Betting Manager of large or urgent bets and ensure transparency with relevant offices.
• Monitor the betting book to avoid unconfirmed bets and ensure compliance with processes.

Conocimientos

People management

Sales management

Cash handling

Leadership

Guest services

Communication

Descripción del empleo

Hollywoodbets, based in Durban, South Africa, is seeking a Betting Manager to lead our Purple Team in the Durban branch. The role focuses on driving branch growth, managing VIP guests, and ensuring compliance with FICA and internal controls.

You will oversee branch operations, educate staff on betting rules, manage cash and pay-outs, and maintain strong guest service standards, working in a fast-paced gaming environment.