Head of Solution Architecture & Professional Services - Africa

Exclusive Networks; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Exclusive Networks is seeking a strategic Head of Solution Architecture and Professional Services for Sub-Saharan Africa. You will lead a geographically distributed team, drive governance, and align sales, architecture, and services to deliver exceptional customer outcomes.

You will report to the General Manager: Sub-Saharan Africa and be responsible for operational excellence, SOWs, forecasting, and service delivery, while expanding professional services opportunities across the region.

Qualifications

• Leadership experience managing technical, consulting, solution architecture, or professional services teams across multiple countries or regions.
• Strong understanding of cybersecurity technologies, architectures, and industry trends.
• Experience building and scaling professional services practices.
• Demonstrated ability to improve operational processes, governance, utilisation management, and service delivery effectiveness.
• Strong commercial acumen with the ability to identify and develop services-led revenue opportunities.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working within a distributed and multicultural team environment.

Responsibilities

• Lead and manage the Solution Architecture and drive the target for Professional Services team across Sub-Saharan Africa.
• Establish clear operating processes, governance, and performance standards for a distributed regional team.
• Drive operational excellence by improving back-office processes, including Statements of Work (SOW) creation, project administration, time tracking, utilisation reporting, and hours logging.
• Ensure accurate forecasting, resource planning, project governance, and service delivery management. Develop the team's ability to identify, position, and deliver Professional Services opportunities that drive customer value and business growth.
• Build stronger engagement between sales, solution architecture, and services teams to increase services attachment rates and customer success.

Skills

Leadership

Cybersecurity

Solution architecture

Stakeholder management

Multinational teams

Job description

Exclusive Networks is seeking a strategic Head of Solution Architecture and Professional Services for Sub-Saharan Africa. You will lead a geographically distributed team, drive governance, and align sales, architecture, and services to deliver exceptional customer outcomes.

You will report to the General Manager: Sub-Saharan Africa and be responsible for operational excellence, SOWs, forecasting, and service delivery, while expanding professional services opportunities across the region.