Head of Payments Operations

Digital Outsource Services; Cape Town; Presencial; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Meals on-site

On-site Gym

Group Life Cover

Funeral Fund Benefit

Medical Aid Subsidy

Income Continuation Benefit

Leadership Training

Referral Bonus

Retirement Annuity Subsidy

Descripción de la vacante

Digital Outsource Services is seeking a senior payments operations professional in Cape Town to optimize payment flows, manage risk, and lead cross-functional initiatives. You will partner with Treasury and Finance to improve capital efficiency and ensure liquidity across PSPs and banks.

The role requires 5+ years in payments or banking operations, strong analytical skills, and a track record of delivering projects on time.

Formación

• Minimum 5 years' experience in payments, banking operations, or transaction processing.
• Experience in risk operations, payments routing, analytics, and operations support environments.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions.

Responsabilidades

• Identify inefficiencies using withdrawal and payment performance data to improve processes.
• Collaborate with BI to build dashboards, automated reporting, and KPI frameworks.
• Translate data trends into business cases for system enhancements or provider changes.

Conocimientos

Payments operations

Risk management

Data analytics

Cross-functional collaboration

Project management

Stakeholder communication

Educación

Bachelor's degree in Finance, Economics or Accounting

Descripción del empleo

* Use withdrawal and payment performance data to identify inefficiencies, player friction points, or risk signals.* Work with BI and analytics teams to build dashboards, automated reporting, and KPI frameworks.* Translate data trends into business cases for system enhancements or provider changes.* Manage daily cashflow requirements across multiple PSPs, banks, and wallets.* Ensure optimal balances for operational continuity while minimizing idle funds.* Collaborate with Treasury and Finance to forecast needs and improve capital efficiency.* Monitor settlement cycles, payout velocities, and funding delays to maintain accuracy and liquidity.* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals* Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope* Exceptional attention to detail, ensuring high standards of quality in all outputs* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations* Minimum 5 years' experience in payments, banking operations, or transaction processing, including oversight of day-to-day operational activities.* Demonstrated experience in risk operations, managing payment routing, deployment processes, analytics, and operational support environments.* Hands-on experience with banking and card processing workflows, including routing logic and operational troubleshooting.* Ability to analyse operational performance data and support continuous improvement initiatives.* Experience implementing or maintaining operational policies, and compliance-aligned procedures.* Familiarity with risk management practices, particularly those relating to fraudulent or high-risk transaction environment.* Demonstrated ability to lead and manage multidisciplinary operations teams.* In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends* Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards* Experience in developing and executing customer retention strategies* Bachelor's degree in one of the following: Finance, Business Administration, Economics or Accounting* We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.* Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.* Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.* Free Daily Meals* Free Massages On-site* Free On-Site Gym* Group Life Cover* Funeral Fund Benefit* Financial Services Assistance* Curro School Fees Benefit* Income Continuation Benefit* Leadership Training* Referral Bonus* Medical Aid Subsidy* Free Sleep Coaching* On-site Barista* Retirement Annuity Subsidy