Content Specialist - Support and Knowledge Management

Digital Outsource Services; Cape Town; On-site; ZAR 223,200 - 390,600; Full time

Benefits offered by this job

Free Massages On-site

Free On-Site Gym

Group Life Cover

Funeral Fund Benefit

Financial Services Assistance

Employee Assistance Programme

Curro School Fees Benefit

Income Continuation Benefit

Leadership Training

Referral Bonus

Medical Aid Subsidy

Free Sleep Coaching

On-site Barista

Retirement Annuity Subsidy

Team buildings

Job summary

Digital Outsource Services in Cape Town seeks a Content Specialist to provide top-notch writing for FAQs and Knowledge Management systems. Responsibilities include managing CMS platforms, liaising with teams for content design, and ensuring the highest quality work by meeting deadlines. Candidates should have a Bachelor's degree in a relevant field, experience in UX/technical writing, and strong project management skills. The role offers a range of benefits, including on-site gym and development programs.

Qualifications

• 3 years’ experience in UX/Technical/Content writing.
• 3 years’ hands-on experience managing CMS platforms.
• Strong verbal and written communication skills.

Responsibilities

• Provide first class writing and content for use across various platforms.
• Liaise with creative team for appropriate design collateral.
• Ensure deadlines and accountability for content delivery.

Skills

UX/Technical/Content writing

Project management

Communication skills

Attention to detail

HTML

Education

Bachelor's degree in English, Journalism, Communication, Media Studies, Linguistics, or similar

Tools

Umbraco

Genesys

Knowmax

Job description

## Content Specialist - Support and Knowledge Management* Provide first class writing and content for use:* throughout our FAQ and KM Content Management Systems (CMS)* within Chat systems* in CRM system email templates* Liaise with Creative Team to ensure appropriate design collateral is available to enrich content* Brainstorm, write and execute concepts and articles* Meeting content writing deadlines and taking accountability of end product – on time, on brand and on brief delivery* Consultation with client to ensure understanding of brief/product requirements* Presenting work to client to ensure buy-in and effective delivery of brief* Ensure correct tone of messaging in terms of brand and medium* Remain up to date with various online and other writing developments which may affect the brand and/or market* Content checking – to ensure work is of the highest quality* Ensure the documentation of all Policies, Processes and Procedures within the scope of Operations* Ensure all knowledge content is up to date in our Knowledge Library Folders, on Knowmax, and in our Training Modules* Liaise amendments and version control for all approved and uploaded documents with the Knowledge Owners/Department Managers* Focus on systems with regards to quality, stability and scalability* Ensure that system processes are implemented with future-proofing in mind* Identify efficiency opportunities with support context and develop alternative solutions* Spend time on the floor with various entities to identify efficiency gains* Assist with work effort requirements to determine accurate timelines for projects and tasks* Ensure technical impediments are communicated and resolved within project timelines* Perform all testing needs for all supported projects in a timely manner in accordance with the quality levels set by business* Contribute to the successful planning and detailing of projects in JIRA* Liaise with various departments to ensure the success of your projects* Identify, plan, implement and improve on projects* Present and communicate the progress of projects and their components to relevant stakeholders* Assist with the practical and technical implementation of products related to our CMS* Identify, plan, implement and improve on projects to measure operational metrics/requirements* Regular communication to relevant stakeholders on the progress of projects and their components to manage expectations* Ensure that projects are planned well and detailed in a Service Desk Request* Ensure that your handovers are detailed and understood* Provide all manner of support to stakeholders and senior management* Ensure any/all changes are communicated with the Service Management Team* Provide upskilling and/or training sessions when necessary* Ensure all information is saved in a central location* Ensure regular sessions are held, and documented, with the Manager* Ensure any/all action items from meetings are completed within a reasonable timeframe* 3 years’ experience in UX/Technical/Content writing* 3 years’ hands-on experience managing CMS platforms, handling content workflows, troubleshooting issues, and optimising system performance independently* Relevant Tertiary Qualifications at minimum a Bachelors degree in English, Journalism, Communication, Media Studies, Linguistics, or similar* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals* Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope* Exceptional attention to detail, ensuring high standards of quality in all outputs* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations* Consistent behaviour aligned to the company objectives and organisational culture* In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends* Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards* Experience in HTML* Experience in Umbraco, Genesys, and/or Knowmax* Experience extracting and analysing data from databases* We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.* Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.* Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.* Free Massages On-site* Free On-Site Gym* Group Life Cover* Funeral Fund Benefit* Financial Services Assistance* Employee Assistance Programme* Curro School Fees Benefit* Income Continuation Benefit* Leadership Training* Referral Bonus* Medical Aid Subsidy* Free Sleep Coaching* On-site Barista* Retirement Annuity Subsidy* Team buildings