Head of Managed Services & Growth Strategy

AtripleA recruitment & temps; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Managed Services in Pretoria to lead the managed services department. The role focuses on driving business growth through high-quality IT services and requires extensive experience in IT service management. The candidate should have exceptional leadership skills, a strong customer-centric approach, and the ability to manage a budget effectively. This position demands a strategic thinker with a passion for operational excellence to meet client needs.

Qualifications

• At least 8-10 years of experience in IT services, including 5+ years in a leadership role.
• Proven experience managing a managed services portfolio and client relationships.
• Strong business acumen and experience managing budgets.

Responsibilities

• Oversee the delivery of managed services, ensuring SLAs are met.
• Lead and mentor a high-performing team within Managed Services.
• Develop and manage the budget for the Managed Services department.

Skills

Leadership

Customer-centric approach

IT service management

Financial management

Problem-solving

Education

Bachelor's degree in IT or Business Administration

Relevant certifications (ITIL, PMP, CISSP)

Job description

A leading recruitment agency is seeking a Head of Managed Services in Pretoria to lead the managed services department. The role focuses on driving business growth through high-quality IT services and requires extensive experience in IT service management. The candidate should have exceptional leadership skills, a strong customer-centric approach, and the ability to manage a budget effectively. This position demands a strategic thinker with a passion for operational excellence to meet client needs.