Head of Housekeeping Operations & Guest Experience

Placements24; Cape Town; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive pay

World-class establishment

Growth opportunities

Staff discounts

Job summary

Placements24 is seeking a Lead Housekeeping Supervisor in Cape Town to lead a high-performing team and uphold immaculate standards of cleanliness. The role focuses on supervising daily operations, training staff, and implementing robust QA procedures to deliver exceptional guest experiences.

The ideal candidate will have strong leadership, extensive housekeeping knowledge, and hands-on experience in a fast-paced hospitality environment.

Qualifications

• 6+ years in housekeeping operations, with 3+ in supervisory/managerial roles.
• Strong leadership and ability to motivate diverse teams.
• Deep knowledge of cleaning procedures, techniques and sanitation standards.
• Experience with inventory management and basic budgeting.
• Excellent organizational and interpersonal skills.

Responsibilities

• Oversee daily housekeeping operations and staff allocation.
• Supervise, train, and motivate housekeeping team.
• Develop and implement cleaning checklists and QA procedures.
• Inspect guest rooms, public areas and back-of-house spaces for hygiene compliance.
• Manage inventory of linens, supplies, amenities and equipment.
• Handle guest complaints and special requests promptly.
• Coordinate with Front Desk and Maintenance for seamless service.
• Enforce health, safety and sanitation protocols.
• Assist in recruitment and performance management of staff.
• Keep up-to-date with industry trends in housekeeping management.

Skills

Leadership

Housekeeping management

Quality assurance

Inventory management

Budgeting basics

Communication

Time management

Attention to detail

Staff development

Job description

Placements24 is seeking a Lead Housekeeping Supervisor in Cape Town to lead a high-performing team and uphold immaculate standards of cleanliness. The role focuses on supervising daily operations, training staff, and implementing robust QA procedures to deliver exceptional guest experiences.

The ideal candidate will have strong leadership, extensive housekeeping knowledge, and hands-on experience in a fast-paced hospitality environment.