Head of Gaming Operations & Performance

OutsideCapital; Mpumalanga; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

OutsideCapital is seeking a General Manager to take overall accountability for business performance, profitability, and service delivery across multiple functions, including gaming operations. You will lead senior managers, optimise day-to-day operations, and ensure regulatory compliance within a regulated environment.

This role offers the opportunity to drive business growth, strengthen operational performance, develop high-performing teams, and align operational activities with broader

Qualifications

• Senior leadership experience with cross-functional operations.
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Responsibilities

• Strategic business planning, budgeting, and capital forecasting with financial controls.
• Oversee gaming floor operations and standard operating procedures to maximise efficiency and profitability.
• Lead, mentor and develop departmental managers to foster a high-performance culture.
• Ensure regulatory compliance with gaming board regulations, licensing, and internal controls.
• Drive customer experience, service standards and loyalty in a regulated gaming environment.
• Monitor financial performance and implement initiatives to improve profitability.
• Identify operational challenges and lead continuous improvement across all business functions.

Skills

Strategic leadership

Cross-functional operations

Regulatory compliance

Financial management

People leadership

Gaming operations

Education

Business/Commerce degree

Job description

OutsideCapital is seeking a General Manager to take overall accountability for business performance, profitability, and service delivery across multiple functions, including gaming operations. You will lead senior managers, optimise day-to-day operations, and ensure regulatory compliance within a regulated environment.

This role offers the opportunity to drive business growth, strengthen operational performance, develop high-performing teams, and align operational activities with broader