General Manager

Flair TM

Gauteng

On-site

ZAR 1,000,000 - 1,800,000

Full time

4 days ago

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Job summary

Flair TM in South Africa seeks a senior operations leader to oversee casino and hospitality operations, drive growth, and ensure regulatory compliance. You will translate strategic goals into actionable targets and manage cross-functional teams to deliver superior guest experiences.

The role requires extensive managerial experience across complex business environments, with a focus on financial performance, governance and customer service excellence.

Qualifications

A relevant formal qualification or extensive managerial experience.
Extensive experience across multiple areas of business management.
Strong expertise in at least one of Finance, Law or Human Resources with working knowledge of the other two.
Proven track record in managing operations and employees.

Responsibilities

Provide overall leadership and direction across casino and hospitality operations.
Develop, implement and monitor business plans aligned with objectives.
Translate strategic goals into measurable operational targets.
Drive productivity, profitability and business performance.
Maintain consistent standards across all business functions.
Oversee casino operations and ensure regulatory compliance.
Drive exceptional customer service and guest experience.
Lead and develop departmental managers and teams.

Job description

Key Responsibilities

Strategic Leadership & Business Management

Provide overall leadership and direction across casino and hospitality operations.
Develop, implement and monitor business plans aligned with organisational objectives.
Translate strategic goals into measurable operational targets.
Ensure effective implementation of company policies, procedures and operational standards.
Drive productivity, profitability and business performance.
Identify opportunities to improve operational efficiencies and service delivery.
Maintain consistent standards across all business functions.

Financial Management, Budgeting & Profitability

Develop and manage annual business plans and operational budgets.
Take accountability for financial performance and operational profitability.
Monitor expenditure, operating costs and budget performance.
Identify opportunities for cost optimisation and improved productivity.
Ensure effective financial controls and responsible resource allocation.
Monitor departmental financial performance and address operational variances.
Support sustainable business performance through commercially sound decision-making.

Casino Operations & Gaming Compliance

Oversee the effective management of casino operations.
Ensure compliance with applicable gaming regulations and operational requirements.
Maintain appropriate governance, internal controls and operational procedures.
Promote a culture of accountability, ethical conduct and regulatory compliance.
Monitor operational risks and ensure corrective action is taken when required.
Ensure consistent implementation of approved company policies and standards.

Customer Experience & Hospitality Excellence

Drive exceptional customer service across the operation.
Ensure products, services and employees contribute positively to the overall guest experience.
Maintain high standards of customer relations and service delivery.
Monitor customer satisfaction and identify opportunities for improvement.
Foster a customer-focused culture throughout the business.
Ensure operational standards support a consistently positive customer experience.

People Leadership & Organisational Development

Lead and manage departmental managers, supervisors and operational teams.
Establish a positive, professional and high-performance working environment.
Attract, develop and retain talented employees.
Promote employee engagement, accountability and teamwork.
Provide leadership, coaching and guidance to management teams.
Ensure effective delegation and performance management.
Develop a culture where employees take pride in the organisation and the service they deliver.

Operational Excellence & Performance Management

Oversee the effective coordination of daily business operations.
Ensure departmental activities align with strategic and operational objectives.
Monitor productivity, service standards and overall business performance.
Maintain strong administrative and organisational controls.
Identify operational challenges and implement practical solutions.
Ensure consistent delivery of high-quality operational standards.
Drive collaboration between departments and management teams.

Qualifications & Experience

To be considered for this opportunity, candidates should demonstrate:

A relevant formal qualification or extensive managerial experience.
Extensive experience across multiple areas of business management.
Strong expertise in at least one of the following disciplines: Finance, Law or Human Resources, together with working knowledge of the other two.
A proven track record in the effective management of business operations and employees.
Demonstrated experience leading operations through subordinate managers and supervisors.
Strong financial management and budgeting capabilities.
Excellent organisational, administrative and leadership skills.
Proven ability to drive productivity, operational efficiency and business performance.
Strong customer service and stakeholder management capabilities.
Ability to consistently deliver high operational standards.

Highly Relevant Industry Experience

Experience within a regulated gaming environment will be particularly relevant given the role's responsibility for gaming compliance.

Leadership Competencies

Executive and strategic leadership
Commercial and financial acumen
Business planning and budget management
Operational performance management
Casino and gaming compliance awareness
People leadership and employee development
Customer experience management
Governance and risk awareness
Decision-making and problem-solving
Strong communication and interpersonal skills
Organisational and administrative excellence
Ability to manage multidisciplinary teams
A results-driven, accountable leadership style

Relevant Job Titles

Why Consider This Opportunity?

This position offers an opportunity to take responsibility for a complex, customer-focused operation where strategic leadership, financial performance, people management and operational excellence are essential.

You will have the opportunity to lead experienced management teams, influence business performance, develop employees and contribute to a high-quality hospitality and entertainment experience.

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