Gaming Tech Operations Lead | Slot Systems & Compliance
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Job summary
Sun International seeks a Gaming Technical Manager to lead the gaming technical operations, oversee equipment, product performance and the technical team. You will drive availability, ensure regulatory compliance and deliver a premium customer experience on the gaming floor.
The role requires extensive technical knowledge of slot machines and gaming equipment, strong leadership, budgeting and stakeholder management, with a focus on performance, pricing decisions and project delivery across the
Qualifications
- N4 with a Trade or equivalent qualification.
- T3/S4 or equivalent qualification in Light Current.
- Must meet the requirements for a Key Gaming Licence.
Responsibilities
- Develop and deliver Gaming Technical plans aligned to Group and Business Unit gaming strategy.
- Lead the Gaming Technical team and allocate people and operational resources effectively.
- Act as the Business Unit subject matter expert on gaming technical matters.
- Maintain gaming technical standards, governance, controls and regulatory compliance.
- Analyse gaming product performance and recommend opportunities to improve product performance and customer demand.
- Provide input into gaming product mix and pricing strategy.
- Design and influence gaming floor plans and oversee machine moves, technical projects and system configurations.
- Manage the Business Unit's Master Floor Plan.
- Manage Gaming Technical budgets, CAPEX, costs, forecasting and financial reporting.
- Manage supplier and vendor relationships and performance.
- Develop, coach and manage the performance of the Gaming Technical team.
- Maintain technical service standards that support a high-quality gaming customer experience.
- Manage escalated customer complaints and technical service issues.
- Provide relevant Gaming Board, audit, risk, financial and operational reporting.
Skills
Education
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Job description
Sun International seeks a Gaming Technical Manager to lead the gaming technical operations, oversee equipment, product performance and the technical team. You will drive availability, ensure regulatory compliance and deliver a premium customer experience on the gaming floor.
The role requires extensive technical knowledge of slot machines and gaming equipment, strong leadership, budgeting and stakeholder management, with a focus on performance, pricing decisions and project delivery across the
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