General Manager

OutsideCapital; Mpumalanga; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

OutsideCapital is seeking a General Manager to take overall accountability for business performance, profitability, and service delivery across multiple functions, including gaming operations. You will lead senior managers, optimise day-to-day operations, and ensure regulatory compliance within a regulated environment.

This role offers the opportunity to drive business growth, strengthen operational performance, develop high-performing teams, and align operational activities with broader

Qualifications

• Senior leadership experience with cross-functional operations.
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Responsibilities

• Strategic business planning, budgeting, and capital forecasting with financial controls.
• Oversee gaming floor operations and standard operating procedures to maximise efficiency and profitability.
• Lead, mentor and develop departmental managers to foster a high-performance culture.
• Ensure regulatory compliance with gaming board regulations, licensing, and internal controls.
• Drive customer experience, service standards and loyalty in a regulated gaming environment.
• Monitor financial performance and implement initiatives to improve profitability.
• Identify operational challenges and lead continuous improvement across all business functions.

Skills

Strategic leadership

Cross-functional operations

Regulatory compliance

Financial management

People leadership

Gaming operations

Education

Business/Commerce degree

Job description

As General Manager, you will hold overall operational accountability for business performance, profitability, and service delivery across multiple functional areas, including gaming operations. Operating with substantial autonomy, you will lead departmental managers, optimise day-to-day operations, ensure regulatory compliance, and align operational activities with broader business objectives.

This role offers an opportunity to drive business growth, strengthen operational performance, develop high-performing teams, and ensure the effective management of gaming floor activities within a regulated environment.

Responsibilities:

• Strategic Business Planning & Execution: Develop and implement annual business plans, operating budgets and capital forecasts while maintaining financial control and statutory compliance.
• Gaming Operations Management: Oversee gaming floor operations, ensuring operational efficiency, adherence to procedures and effective management of gaming activities.
• Operational Leadership: Ensure standard operating procedures are implemented consistently across departments to maximise efficiency, service quality and profitability.
• Regulatory Compliance: Ensure compliance with applicable gaming board regulations, licensing requirements and internal controls.
• People Leadership & Culture: Lead, mentor and develop departmental managers and supervisors, fostering accountability, engagement and a high-performance culture.
• Customer Experience: Oversee customer-facing operations and service standards to promote customer satisfaction and loyalty.
• Financial & Commercial Performance: Manage budgets, monitor financial performance and implement initiatives to improve profitability and operational effectiveness.
• Continuous Improvement: Identify operational challenges, implement solutions and drive improvements across all business functions.

Requirements:

• A recognised tertiary qualification in Business Management, Commerce, Operations, Law or a related discipline.
• Proven senior management experience with responsibility for cross-functional operations.
• Direct experience overseeing gaming floor operations within a regulated gaming environment is essential.
• Knowledge of gaming board regulations, licensing requirements and operational compliance.
• A strong background in Finance, Commercial Law or Human Resources.
• Demonstrated experience in business planning, budgeting, financial management and P&L accountability.
• Proven ability to lead departmental managers, develop teams and drive operational performance.
• Strong strategic thinking, commercial acumen and decision-making skills.