Head of Academic Operations & Student Success

Rosebank International; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

IIE Rosebank International in Cape Town seeks Head of Operations to drive strategic operations, systems and efficiencies across departments and campuses.

You will manage academic operations, assessments, timetables, student registrations, and vendor invoicing, while mentoring staff and ensuring policy compliance.

The role requires 5-8 years in admin, 5 years leadership, and a relevant degree; the institution offers growth in a dynamic private education group.

Qualifications

• 5-8 years working experience including administrative duties & client services.
• Minimum 5 years management experience.
• Bachelor's Degree in Business Management and Administration, an Honours Degree in Business Administration would be advantageous.

Responsibilities

• Ensure timely delivery of academic timetables and efficient assessment processes.
• Oversee invigilator recruitment, claims and timesheets.
• Manage campus readiness for program starts and cohort organisation.
• Lead back and front office teams and ensure department compliance.

Skills

Education focus

Problem solving

Leadership

Administration skills

Attention to detail

MS Word

MS Excel

Interpersonal skills

Mentoring

Communication skills

Active listening

Deadline oriented

Work under pressure

Planning & organisation

Conflict management

Project management

Decision making

Education

Bachelor's Degree in Business Management and Administration

Honours Degree in Business Administration

Tools

MS Word

MS Excel

Job description

IIE Rosebank International in Cape Town seeks Head of Operations to drive strategic operations, systems and efficiencies across departments and campuses.

You will manage academic operations, assessments, timetables, student registrations, and vendor invoicing, while mentoring staff and ensuring policy compliance.

The role requires 5-8 years in admin, 5 years leadership, and a relevant degree; the institution offers growth in a dynamic private education group.