HCV Claims Consultant

Durbanville Classifieds; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Durbanville Classifieds in South Africa seeks a claims administrator to manage end-to-end claims for heavy commercial vehicles, including trucks and trailers. You will register and assess new claims, review policy wording, liaise with clients, brokers, insurers and repairers, arrange vehicle assessments, and monitor progress to finalisation.

Minimum requirements include Matric and 2–3 years’ experience in heavy commercial vehicle claims; RE5 or Short-Term Insurance qualifications are

Qualifications

• Matric essential.
• 2–3 years’ relevant experience in commercial vehicle claims, with heavy commercial vehicle experience highly advantageous.
• Experience with trucks, trailers, fleets or other heavy commercial vehicles will be strongly considered.
• RE5 qualification would be advantageous.
• A Short-Term Insurance qualification or NQF Level 4 qualification in Short-Term Insurance would be advantageous.
• FAIS-related experience or qualifications would be beneficial.
• Strong understanding of short-term insurance claims assessment, policy wording, liability and excesses.
• Experience working with insurers, brokers, assessors, repairers and other industry service providers.
• Good computer literacy and experience working with claims administration systems and Microsoft Office.

Responsibilities

• Manage the end-to-end claims process for heavy commercial vehicles, including trucks, trailers and fleet vehicles.
• Register and assess new claims and ensure all required documentation is obtained.
• Review policy schedules and wording to determine cover, liability, exclusions and applicable excesses.
• Liaise with clients, brokers, insurers, assessors, loss adjusters, repairers and towing companies.
• Arrange and monitor vehicle assessments, towing, repairs and settlements.
• Obtain repair quotations and assess repair costs where required.
• Monitor claims from notification through to finalisation and ensure outstanding matters are followed up.
• Communicate regularly with clients regarding the progress and outcome of their claims.
• Investigate potentially suspicious or fraudulent claims and escalate where appropriate.
• Negotiate with service providers and repairers where required.
• Maintain accurate claims records and ensure all supporting documentation is captured.
• Handle claims-related queries professionally and resolve issues efficiently.
• Ensure claims are processed in accordance with policy requirements, internal procedures and applicable insurance regulations.

Skills

Commercial vehicle claims

Client liaison

MS Office

Claims systems

Education

RE5 qualification would be advantageous

Short-Term Insurance qualification or NQF Level 4 in Short-Term Insurance advantageous

FAIS experience or qualifications beneficial

Job description

• Manage the end-to-end claims process for heavy commercial vehicles, including trucks, trailers and fleet vehicles.
• Register and assess new claims and ensure all required documentation is obtained.
• Review policy schedules and wording to determine cover, liability, exclusions and applicable excesses.
• Liaise with clients, brokers, insurers, assessors, loss adjusters, repairers and towing companies.
• Arrange and monitor vehicle assessments, towing, repairs and settlements.
• Obtain repair quotations and assess repair costs where required.
• Monitor claims from notification through to finalisation and ensure outstanding matters are followed up.
• Communicate regularly with clients regarding the progress and outcome of their claims.
• Investigate potentially suspicious or fraudulent claims and escalate where appropriate.
• Negotiate with service providers and repairers where required.
• Maintain accurate claims records and ensure all supporting documentation is captured.
• Handle claims-related queries professionally and resolve issues efficiently.
• Ensure claims are processed in accordance with policy requirements, internal procedures and applicable insurance regulations.
• 2–3 years’ relevant experience in commercial vehicle claims, with heavy commercial vehicle experience highly advantageous.
• Experience with trucks, trailers, fleets or other heavy commercial vehicles will be strongly considered.
• RE5 qualification would be advantageous.
• A Short-Term Insurance qualification or NQF Level 4 qualification in Short-Term Insurance would be advantageous.
• FAIS-related experience or qualifications would be beneficial.
• Strong understanding of short-term insurance claims assessment, policy wording, liability and excesses.
• Experience working with insurers, brokers, assessors, repairers and other industry service providers.
• Good computer literacy and experience working with claims administration systems and Microsoft Office.

**Only candidates with relevant commercial or heavy commercial vehicle claims experience will be considered. **

Key Responsibilities

• Manage the end-to-end claims process for heavy commercial vehicles, including trucks, trailers and fleet vehicles.
• Register and assess new claims and ensure all required documentation is obtained.
• Review policy schedules and wording to determine cover, liability, exclusions and applicable excesses.
• Liaise with clients, brokers, insurers, assessors, loss adjusters, repairers and towing companies.
• Arrange and monitor vehicle assessments, towing, repairs and settlements.
• Obtain repair quotations and assess repair costs where required.
• Monitor claims from notification through to finalisation and ensure outstanding matters are followed up.
• Communicate regularly with clients regarding the progress and outcome of their claims.
• Investigate potentially suspicious or fraudulent claims and escalat[e] where appropriate.
• Negotiate with service providers and repairers where required.
• Maintain accurate claims records and ensure all supporting documentation is captured.
• Handle claims-related queries professionally and resolve issues efficiently.
• Ensure claims are processed in accordance with policy requirements, internal procedures and applicable insurance regulations.

Minimum Requirements

• Matric essential.
• 2–3 years’ relevant experience in commercial vehicle claims, with heavy commercial vehicle experience highly advantageous.
• Experience with trucks, trailers, fleets or other heavy commercial vehicles will be strongly considered.
• RE5 qualification would be advantageous.
• A Short-Term Insurance qualification or NQF Level 4 qualification in Short-Term Insurance would be advantageous.
• FAIS-related experience or qualifications would be beneficial.
• Strong understanding of short-term insurance claims assessment, policy wording, liability and excesses.
• Experience working with insurers, brokers, assessors, repairers and other industry service providers.
• Good computer literacy and experience working with claims administration systems and Microsoft Office.

**Only candidates with relevant commercial or heavy commercial vehicle claims experience will be considered. **

Current vacancies in Durbanville and the wider Western Cape area.