Guest Services Specialist - Soweto Hospitality

Placements24; Soweto; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Vibrant Soweto locale

Job summary

Placements24 in Soweto is seeking a friendly Guest Services Assistant to support front desk operations and ensure an exceptional guest experience. You will assist with check-ins, inquiries, and local information while maintaining a welcoming atmosphere for all visitors.

The role requires strong communication, teamwork, and a customer-centric approach. Flexible hours including weekends/public holidays are expected in a vibrant Soweto environment.

Qualifications

• Previous experience in customer service or a hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Friendly, positive, and helpful attitude.
• Ability to work flexible hours, including weekends and public holidays.
• Basic computer literacy and familiarity with hotel systems.
• Good organizational skills and attention to detail.
• Ability to work under pressure and multitask.
• Interest in hospitality and tourism sector.

Responsibilities

• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Respond to guest inquiries and requests promptly and courteously, providing information and assistance.
• Handle guest complaints with empathy and professionalism, escalating issues when necessary.
• Maintain the cleanliness and organization of the lobby and front desk areas.
• Assist with guest services such as luggage handling, making recommendations, and providing local information.
• Process payments and handle cash accurately.
• Support the Front Office Supervisor and team in daily operations.
• Communicate effectively with other hotel departments to ensure guest needs are met.
• Maintain guest records and ensure confidentiality.
• Contribute to a positive and welcoming atmosphere for all guests visiting Soweto.

Skills

Customer service

Hospitality

Communication

Teamwork

Organizational skills

Flexibility

Tools

Hotel systems

Computer literacy

Job description

Placements24 in Soweto is seeking a friendly Guest Services Assistant to support front desk operations and ensure an exceptional guest experience. You will assist with check-ins, inquiries, and local information while maintaining a welcoming atmosphere for all visitors.

The role requires strong communication, teamwork, and a customer-centric approach. Flexible hours including weekends/public holidays are expected in a vibrant Soweto environment.