Guest Services Specialist - Opera PMS Expert

Bright Placements; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Bright Placements is seeking a Receptionist for a hotel/lodge front office role in Pongola, KwaZulu-Natal. The successful candidate will manage check-ins/check-outs, reservations, and enquiries using Opera PMS, delivering exceptional guest service and accurate payments.

Requires 2–3 years’ experience, Grade 12, and hands-on Opera PMS know‑how. Weekend and evening shifts apply; hotel environment experience is a plus.

Qualifications

• Minimum 2–3 years’ experience as a Receptionist in hospitality.
• Strong hands-on experience with Opera PMS is essential.
• Experience in 4- or 5-star hotels or lodges is advantageous.
• Ability to handle guest accounts, reservations, and front office administration.

Responsibilities

• Welcome guests in a warm, friendly, and professional manner.
• Perform efficient guest check-ins and check-outs using Opera PMS.
• Verify guest details, process registrations, and allocate rooms.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Manage reservations, amendments, cancellations, and room allocations.
• Answer and direct telephone calls and respond to email enquiries.
• Process guest payments, invoices, deposits, and refunds accurately.
• Balance cash, card transactions, and daily shift reports.
• Coordinate with Housekeeping and Maintenance to ensure rooms are guest-ready.

Skills

Opera PMS

Guest service

Cash handling

Communication

Multitasking

Teamwork

Upselling

Education

Grade 12 (Matric)

Hospitality qualification advantageous

Tools

Opera PMS

Microsoft Office

Excel

Job description

Bright Placements is seeking a Receptionist for a hotel/lodge front office role in Pongola, KwaZulu-Natal. The successful candidate will manage check-ins/check-outs, reservations, and enquiries using Opera PMS, delivering exceptional guest service and accurate payments.

Requires 2–3 years’ experience, Grade 12, and hands-on Opera PMS know‑how. Weekend and evening shifts apply; hotel environment experience is a plus.