Caddie Master

Fancourt; George; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Fancourt in George is seeking a Caddie Master to lead the daily caddie operation and deliver an outstanding golf experience. You will schedule, briefing and manage caddies to meet tee times, events and guest expectations.

The role requires strong leadership, organisation and service focus, with early mornings, weekends and holidays typical. A passion for golf and hospitality will help you lead a high-performing team and maintain Fancourt’s service standards.

Formación

• Grade 12 or equivalent
• Experience in golf operations, caddie management, hospitality or related service
• Strong communication, interpersonal and conflict-management skills
• Excellent organisational and administrative skills
• Computer literacy
• Ability to work under pressure in a fast-paced environment

Responsabilidades

• Manage daily caddie rotation, availability, attendance and allocations
• Coordinate caddie requirements with tee times, events and tournaments
• Ensure fair caddie coverage for members, guests and visitors
• Brief caddies on daily operations, service and course requirements
• Maintain professional conduct, golf etiquette and safety compliance
• Oversee caddie uniforms, staging area and equipment
• Maintain attendance, bookings, incidents and guest feedback records
• Communicate with Golf Management and Caddie Team

Conocimientos

Golf knowledge

Leadership

Communication

Team management

Hospitality experience

Educación

Grade 12 or equivalent

Descripción del empleo

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.

Join our Golf team and play a key role in delivering an exceptional caddie service and golf experience for every member and guest.

We are looking for a professional, organised and service-driven Caddie Master to lead and manage the day-to-day caddie operation. The role is responsible for ensuring caddies are effectively scheduled, allocated, briefed and managed in line with Fancourt’s standards of service, professionalism and conduct.

THE ROLE:

• Manage the daily caddie rotation, availability, attendance and allocations.
• Coordinate caddie requirements according to tee times, bookings, events, competitions and tournaments.
• Ensure fair and effective caddie coverage and rotation across members, resort guests, visitors and groups.
• Review the tee sheet, manage pre-bookings and respond to changing operational requirements.
• Monitor caddie punctuality, reliability, presentation and readiness.
• Brief caddies on relevant daily operational information and ensure they understand service, safety and course requirements.
• Maintain high standards of professional conduct, guest interaction, golf etiquette and compliance with club procedures.
• Manage caddie uniforms, resources and the cleanliness and organisation of the caddie staging area.
• Maintain accurate records of attendance, allocations, pre-bookings, backup payments, incidents and guest feedback.
• Communicate effectively with Golf Management, Golf Operations, Golf Concierge and the Caddie Team.

LEADERSHIP & TEAM MANAGEMENT:

• Set clear expectations and maintain consistent standards.
• Provide guidance, constructive feedback and recognition.
• Address performance and conduct issues professionally and fairly.
• Manage conflict appropriately and maintain professional boundaries.
• Promote teamwork, respect and accountability within the caddie team.
• Escalate serious or recurring matters to Golf Management when required.

MEMBER & GUEST EXPERIENCE:

• Promote a professional, knowledgeable and service-driven caddie team.
• Ensure caddies are prepared to meet member and guest requirements.
• Respond to caddie-related concerns and resolve issues appropriately.
• Maintain Fancourt’s high standards of service and professionalism at all times.

WHAT WE'RE LOOKING FOR:

• Grade 12 or equivalent.
• Previous experience in golf operations, caddie management, hospitality or a related service environment.
• Strong knowledge of golf, golf etiquette and course operations.
• Experience working with or managing a diverse team.
• Strong communication, interpersonal and conflict-management skills.
• Excellent organisational and administrative skills.
• Computer literacy.
• Ability to work effectively under pressure in a fast-paced operational environment.
• A strong sense of fairness, accountability and professionalism.
• A passion for golf and hospitality.

THE ENVIRONMENT:

This is a hands-on operational leadership role requiring flexibility and visibility within the golf operation. The position involves early mornings, weekends and public holidays, including tournaments, competitions and special events. You will spend significant time outdoors in varying weather conditions and must be able to respond effectively to changing and last-minute operational requirements.

If you are passionate about golf and hospitality, enjoy leading people and take pride in delivering exceptional service, we would like to hear from you.

PLEASE NOTE: The Company’s Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.