Guest Relations Officer

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a friendly Guest Relations Associate to warmly greet guests, assist with inquiries, and ensure a memorable onboard experience.

You will handle check-in/check-out, resolve complaints, and coordinate with departments to meet guest needs while maintaining confidentiality and high service standards.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving and conflict resolution skills.
• Knowledge of multiple languages is an asset.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Must pass background check and obtain necessary certifications as required by the company.

Responsibilities

• Greet guests on arrival with a warm welcome.
• Assist guests with inquiries, requests, or concerns during their stay.
• Handle guest complaints and provide satisfactory resolutions.
• Maintain a professional and positive attitude while interacting with guests.
• Coordinate with other departments to ensure guest needs are met.
• Keep track of guest feedback and recommend improvements to management.
• Plan and organize events and activities for guests.
• Provide information about ship facilities, activities, and services.
• Handle guest check-in/check-out processes.
• Ensure guest information is kept confidential and secure.
• Uphold the company's standards of service and guest satisfaction.

Skills

Communication

Interpersonal Skills

Multilingual

Education

High school diploma

Job description

Key Responsibilities

• Greet guests upon arrival and provide them with a warm welcome
• Assist guests with any inquiries, requests, or concerns they may have during their stay
• Handle guest complaints and work towards providing a satisfactory resolution
• Maintain a professional and positive attitude at all times while interacting with guests
• Coordinate with other departments to ensure that all guest needs are met
• Keep track of guest feedback and make recommendations for improvements to management
• Plan and organize special events and activities for guests
• Provide guests with information about the ship's facilities, activities, and services
• Handle guest check-in and check-out processes
• Ensure that all guest information is kept confidential and secure
• Uphold the company's standards of service and guest satisfaction

Qualifications

• High school diploma or equivalent
• Previous customer service experience, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and conflict resolution skills
• Knowledge of multiple languages is an asset
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Must be able to pass a background check and obtain necessary certifications as required by the company