Guest Experience & Reservations Specialist

Dream Resorts; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Dream Hotels & Resorts is seeking a Customer Experience Executive in Randburg to manage guest interactions, reservations, and inquiries from booking to departure. You will support administrative tasks, maintain service standards, and contribute to guest loyalty with professional, courteous service.

The role requires handling reservations, inquiries, and payments while building strong client relationships and ensuring accurate records for monthly reporting.

Qualifications

• 0–2 years hospitality experience.
• Fully bilingual in English and Afrikaans.
• Solid computer skills (Word, Excel, Outlook).
• Solid geographical knowledge of South Africa.

Responsibilities

• Manage and process all reservation requests, modifications, and cancellations.
• Handle exchanges, rental pools, welcome calls, incoming calls, and queries.
• Verify owner and guest details across timeshare, exchange, and rental bookings.

Skills

Customer service

Reservation systems

Bilingual English/Afrikaans

Tools

eRes

Nebula

Opera

Galileo

Job description

Dream Hotels & Resorts is seeking a Customer Experience Executive in Randburg to manage guest interactions, reservations, and inquiries from booking to departure. You will support administrative tasks, maintain service standards, and contribute to guest loyalty with professional, courteous service.

The role requires handling reservations, inquiries, and payments while building strong client relationships and ensuring accurate records for monthly reporting.