Guest Experience Pro - Nelspruit Hospitality

Placements24; Mbombela (Nelspruit); Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Staff discounts and benefits

Professional development and training

Exposure to diverse guest experiences

Be part of a passionate team

Zusammenfassung

Placements24 is seeking a Customer Experience Specialist for our client, a leading hospitality group based in Nelspruit, Mpumalanga. The role is on-site and focuses on ensuring an exceptional guest experience from inquiry through stay and post-stay interactions.

You will manage guest inquiries, resolve issues promptly, and collect feedback to drive service improvements. This fast-paced role requires superb communication and a passion for service excellence.

Qualifikationen

• Experience in customer service or guest-facing roles.
• Strong communication and interpersonal skills.
• Understanding of customer experience principles and service standards.
• Ability to stay calm and professional in high-pressure situations.

Aufgaben

• Serve as the primary contact for guest inquiries and feedback.
• Address and resolve guest concerns and complaints efficiently.
• Proactively engage with guests to enhance their experience.
• Collect and analyze customer feedback to identify improvement areas.
• Assist in developing and implementing customer service training.
• Maintain records of guest interactions in the CRM system.
• Collaborate with Reservations, Front Desk, F&B to ensure seamless service.
• Monitor online reviews and guest sentiment.
• Contribute to a welcoming atmosphere for all guests.
• Ensure adherence to brand standards and service protocols.

Kenntnisse

Customer service

Hospitality background

Communication skills

Problem solving

CRM systems

Office software

Customer experience principles

Calm under pressure

Ausbildung

High school diploma

Diploma/degree in Hospitality Management

Tools

CRM systems

Office software

Jobbeschreibung

Placements24 is seeking a Customer Experience Specialist for our client, a leading hospitality group based in Nelspruit, Mpumalanga. The role is on-site and focuses on ensuring an exceptional guest experience from inquiry through stay and post-stay interactions.

You will manage guest inquiries, resolve issues promptly, and collect feedback to drive service improvements. This fast-paced role requires superb communication and a passion for service excellence.