Hospitality Tech Support Specialist - Nelspruit

Placements24; Mbombela (Nelspruit); On-site; ZAR 150,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Pension fund contributions

Paid annual leave

Training opportunities

Team events

Job summary

Placements24 in Nelspruit, Mpumalanga is seeking a motivated Customer Support Agent to join the in-office team. You will handle inquiries from hotels and hospitality clients, resolve software issues, and guide users through setup and usage of the platform.

The role emphasizes strong communication, problem-solving, and a customer-centric approach. Candidates with hospitality interest and CRM/ticketing familiarity are encouraged to apply.

Qualifications

• High school diploma or equivalent; technical certifications are a plus.
• Experience in customer support or helpdesk in technology or hospitality is preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, and chat about software usage and technical issues.
• Assist hospitality clients with setup, configuration, and troubleshooting of the software platform.
• Document customer interactions and resolutions accurately in the helpdesk system.
• Provide training and guidance to new users on platform functionalities.
• Escalate complex technical issues to the appropriate internal teams.
• Gather customer feedback and report common issues or trends.
• Ensure timely and effective resolution of customer support tickets.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Contribute to the development of knowledge base articles and support documentation.
• Stay updated on product features and industry best practices.

Skills

Customer support

Troubleshooting

Verbal communication

Written communication

CRM systems

Ticketing software

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk/ticketing system

Job description

Placements24 in Nelspruit, Mpumalanga is seeking a motivated Customer Support Agent to join the in-office team. You will handle inquiries from hotels and hospitality clients, resolve software issues, and guide users through setup and usage of the platform.

The role emphasizes strong communication, problem-solving, and a customer-centric approach. Candidates with hospitality interest and CRM/ticketing familiarity are encouraged to apply.