Luxury Guest Experience Manager - Paternoster, West Coast

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Provident Fund

Market related salary

Boutique hotel setting

Job summary

HospitalityandOutdoor in Paternoster, Western Cape, seeks a Guest Experience Manager to oversee the entire guest journey from arrival to departure, ensuring world-class service and personalised touches. The role requires strong leadership, exceptional communication, and the ability to coordinate across departments to exceed guest expectations in a boutique luxury setting.

If you are passionate about maintaining meticulous standards and delivering memorable stays, this is the ideal next step in

Qualifications

• Previous experience in a Guest Experience, Front Office, or Hospitality Management role.
• Luxury hospitality standards and guest expectations.
• Excellent communication and interpersonal skills.
• Ability to manage guest relations with professionalism and discretion.
• Proficiency in hospitality systems and administration.

Responsibilities

• Manage end-to-end guest journey and overall guest experience.
• Ensure exceptional guest satisfaction throughout every stay.
• Handle guest feedback, special requests, and service recovery.
• Create personalised guest experiences and memorable moments.
• Coordinate with operational departments to ensure seamless service delivery.
• Monitor guest satisfaction levels and identify improvement opportunities.
• Anticipate guest needs and exceed service expectations.
• Maintain accurate guest profiles and preference records.
• Support the implementation of guest engagement initiatives.
• Uphold luxury hospitality standards across all guest touchpoints.
• Prepare guest experience reports and feedback summaries.
• Contribute to the property’s reputation through outstanding service delivery.

Skills

Guest experience management

Communication skills

Interpersonal skills

Problem solving

Team collaboration

Attention to detail

Tools

Hospitality systems

Job description

HospitalityandOutdoor in Paternoster, Western Cape, seeks a Guest Experience Manager to oversee the entire guest journey from arrival to departure, ensuring world-class service and personalised touches. The role requires strong leadership, exceptional communication, and the ability to coordinate across departments to exceed guest expectations in a boutique luxury setting.

If you are passionate about maintaining meticulous standards and delivering memorable stays, this is the ideal next step in