Guest Experience Ambassador – Food & Beverage

Vineyard Hotel; Stellenbosch; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

18 working days leave per annum

Training and development opportunities

Other company benefits

Job summary

Stellenbosch Hotel is hiring a Food Service Ambassador (Waiter) to support all food & beverage outlets, including room service and conferences. You will prepare service areas, welcome and seat guests, and provide a seamless dining experience with upselling opportunities.

The role requires solid customer service, reliability, and the ability to work under pressure, including weekends and public holidays. Micros experience and a professional appearance are preferred.

Qualifications

• Two years' experience as Food Service Ambassador (Waiter) required.
• Matric certification required.
• Experience in hotel restaurant industry is a plus.
• Ability to work shifts, weekends & public holidays.

Responsibilities

• Prepare service areas in outlets (room service, restaurant, conference & events).
• Welcome and seat guests and provide personalized guest experience.
• Serve guests from start to finish and upsell where appropriate.
• Meet targets and maintain high service standards.

Skills

Food service experience

Customer service

English fluency

Shift work

Micros experience

Teamwork

Professional appearance

Education

Matric

Tools

Micros POS

Job description

Stellenbosch Hotel is hiring a Food Service Ambassador (Waiter) to support all food & beverage outlets, including room service and conferences. You will prepare service areas, welcome and seat guests, and provide a seamless dining experience with upselling opportunities.

The role requires solid customer service, reliability, and the ability to work under pressure, including weekends and public holidays. Micros experience and a professional appearance are preferred.