Guest Experience Lead - Food Service & Events

Ejobdesign; Cape Town; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Medical aid

Retirement benefits

21 days leave per year

Training and development opportunities

Job summary

Ejobdesign is seeking a Food Service Ambassador for Newlands, Cape Town. This hourly-paid role involves welcoming and seating guests, serving during meals, and delivering personalised dining experiences in a dynamic hospitality environment.

You will manage reservations, coordinate setups for events, and ensure high standards of service and hygiene. Prior experience with Micros and Speed Point is preferred, with a focus on accuracy and guest satisfaction.

Qualifications

• Matric required (NQF 4) and a clear criminal record.
• Proficient in Micros and Speed Point.
• Strong knowledge of menu and wine.
• Ability to upsell and deliver personalised guest experiences.

Responsibilities

• Check function sheets, summaries, occupancy reports and forecasts to plan service.
• Set up for bookings and special setups for events.
• Pre-clean the outlet before, during and after service.
• Prepare mise en place and ensure section setups are ready.
• Welcome, seat and serve guests throughout their meal.
• Process payments and bid guests farewell after dining.
• Adhere to hygiene protocols throughout service.
• Work across restaurant, room service, lounge, and conference & events.

Skills

Guest service

Upselling

Menu & wine knowledge

Sales skills

Planning

Situational awareness

Service-oriented

Initiative

Cooperation

Devotion to quality

Education

Matric (National Senior Certificate NQF 4)

Tools

Micros POS

Speed Point

Job description

Ejobdesign is seeking a Food Service Ambassador for Newlands, Cape Town. This hourly-paid role involves welcoming and seating guests, serving during meals, and delivering personalised dining experiences in a dynamic hospitality environment.

You will manage reservations, coordinate setups for events, and ensure high standards of service and hygiene. Prior experience with Micros and Speed Point is preferred, with a focus on accuracy and guest satisfaction.