Guest-Centric Hotel House Attendant

Fairmont; Cape Town; On-site; ZAR 78,000 - 100,000; Full time

Job summary

Fairmont in Cape Town is seeking a House Attendant to ensure linen exchange, timely guest requests and immaculate corridors in line with our Core standards.

You will stock pantries with clean linen, assist the linen room, and report hazards or equipment issues. Prior hotel housekeeping and customer service experience at a 5-star property is preferred; fluent English is essential, and you thrive under pressure.

Qualifications

• Fluency in English essential.
• Competency in verbal English essential.
• Previous experience in Hotel Housekeeping desirable.
• Previous experience in customer service desirable.
• Previous experience in 5-star property desirable.
• Dynamic, energetic and thrives under pressure.

Responsibilities

• Ensure the highest levels of guest service through Fairmont standards and SOPs.
• Regularly empty soiled linen from pantry and return to linen room.
• Stock pantries with clean linen according to par-stock.
• Assist the linen room with daily tasks as required.
• Report Lost and Found items immediately across all areas.
• Report malfunctioning equipment to Floor Supervisor or Housekeeping Management.
• Sign for assigned keys, pagers and work papers and return by end of shift.
• Ensure equipment including vacuums is cleaned and stored properly.
• Vacuum and dust corridors and staircases as assigned.
• Deliver guest supplies to pantries and replenish service areas daily.
• Note and fulfill guest requests received via HSK Supervisors/Management.
• Move furniture as needed and replenish daily chemicals.
• Clean walls, lights, windows and window frames in arrival and long-stay rooms.
• Assist with removal of guestroom drapery for cleaning.
• Conduct deep cleaning tasks as assigned (spot cleaning, descale shower heads).
• Keep housekeeping office, pantries and storerooms clean and tidy.
• Report any Health & Safety hazards.
• Assist in on-the-job training of new House Attendants.
• Attend trainings by Housekeeping and Human Resources.
• Comply with reasonable requests from Supervisor and Hotel Management.

Skills

Fluent English

Verbal English

Customer service

Hotel housekeeping

5-star property experience

Thrives under pressure

Job description

Fairmont in Cape Town is seeking a House Attendant to ensure linen exchange, timely guest requests and immaculate corridors in line with our Core standards.

You will stock pantries with clean linen, assist the linen room, and report hazards or equipment issues. Prior hotel housekeeping and customer service experience at a 5-star property is preferred; fluent English is essential, and you thrive under pressure.