Public Areas Attendant — Guest Experience Champion

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking a PA Attendant to maintain the highest level of cleanliness in guest public areas and deliver exceptional service around the clock at our Cape Town property.

Reporting to the Public Areas Housekeeping Supervisor, you will sign keys, manage supplies, and ensure daily area readiness while upholding grooming standards and safety policies. Training and shift briefings are expected.

Qualifications

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 2 years experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative actions quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying concerns.
• Experience in Hotel Property Management System, Opera Cloud desirable.
• Ability to handle multiple tasks simultaneously.
• Ability to prioritize responsibilities.
• Ability to resolve situations involving guest challenges.
• Excellent knowledge of MS Word, Excel, PowerPoint and Internet usage.

Responsibilities

• Signing in and out master keys daily.
• Maintenance of cleaning supplies and equipment usage.
• Update daily check list for assigned public areas.
• Keep supply closet organized and clean.
• Assist guests and colleagues courteously.
• Speak up about any problems to PA Supervisor or HSK Manager.
• Attend pre-shift briefings and trainings.

Skills

English fluency

Supervisory experience

Training skills

Organizational skills

Communication skills

Multitasking

Prioritization

Problem solving

Listening skills

MS Word

MS Excel

PowerPoint

Internet usage

Education

High school diploma

Tools

Opera Cloud

Job description

Fairmont Hotels & Resorts is seeking a PA Attendant to maintain the highest level of cleanliness in guest public areas and deliver exceptional service around the clock at our Cape Town property.

Reporting to the Public Areas Housekeeping Supervisor, you will sign keys, manage supplies, and ensure daily area readiness while upholding grooming standards and safety policies. Training and shift briefings are expected.