GSOC Analyst - Night Shift

Crisis24; Cape Town; On-site; ZAR 300,000 - 480,000; Full time

Job summary

Crisis24 is seeking a GSOC Analyst to join our Cape Town team for the night shift, 22:00–06:00. You will monitor global events, assess impact, and disseminate incidents to stakeholders.

The role involves camera monitoring, coordination with security teams, and producing clear incident communications. The ideal candidate will have strong attention to detail, excellent written/verbal communication, and experience with open-source intelligence and incident reporting.

Qualifications

• Detail-oriented with strong communication and analytical thinking.
• Team-first mentality and ability to respond to events under pressure.
• Bachelor’s degree in a related field is advantageous.

Responsibilities

• Monitor security events from various sources and assess impact.
• Disseminate incidents to appropriate parties with clear communications.
• Regularly monitor security camera systems and coordinate with security teams.
• Prepare security incident reports and maintain situational awareness.
• Track online tools for social media-based risk signals.
• Collect, evaluate, and disseminate intelligence to support action plans.
• Contribute to risk management procedures and work with multiple security teams.
• Provide emergency and non-emergency security monitoring and event dispatch.
• Maintain files, logs, and forms; adapt duties as required.

Skills

Detail-oriented

Analytical thinking

Communication

Team player

Education

Bachelor’s degree in related field

Tools

Genetec

Microsoft Office

Slack

Job description

Who We Are Looking For

We are looking for a GSOC Analyst to join our team in Cape Town, working strictly on the night shift from 10:00 PM to 6:00 AM.

The ideal candidate must be detail-oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assessing impact, and then disseminating those incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents.

This position is strictly a night-shift role, with scheduled working hours from 10:00 PM to 6:00 AM. The successful candidate must be able and willing to work these hours consistently, including weekends and public holidays.

Only candidates currently based in Cape Town will be considered for this position.

What You Will Work On

• Monitor Camera & Alarms of assigned locations, providing dispatch and investigation when needed
• Monitor events through open-source collection and coordination with local assets
• Respond to inbound calls from employees and security personnel, providing customer service-focused responses
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
• Contribute to procedures and processes to standardize and enhance risk management
• Work closely with different security teams
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of files, logs, reports, and forms
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time, with or without notice

What You Will Bring

• A bachelor’s degree in a related field or equivalent military experience is advantageous - Political Studies / International Relations / Social Science
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management, or Corporate Security
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Microsoft Suite, Slack, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events that fall outside normal work hours
• Experience working with Genetec (CCTV/Alarm Monitoring) is strongly preferred

Work Environment

This job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following:

• Undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Must be available and willing to work strictly from 10:00 PM to 6:00 AM, including weekends and public holidays
• Must be comfortable working consistently during overnight hours and maintaining alertness throughout the full night shift