Intelligence Analyst II - EIS

Crisis24; Cape Town; Vor Ort; ZAR 420.000 - 600.000; Vollzeit

Zusammenfassung

CRISIS24 seeks an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk program. The role is office-based in Cape Town, requiring shift flexibility including evenings and overnights, with occasional travel to client locations.

The analyst will monitor, analyze, and communicate security developments affecting employees and assets globally, working under the Embedded Intelligence Services Manager within the GSOC framework.

Qualifikationen

• Bachelor’s degree required; Master’s degree preferred.
• 3–5 years in travel risk management, SOC/GSOC, intelligence analysis, threat assessment, or incident response.
• Strong research, writing, and verbal briefing skills.
• Experience using travel risk platforms (Everbridge, SharePoint, Zendesk) and MS Office.
• Ability to manage multiple priorities in a fast-paced environment; strong judgment.

Aufgaben

• Prepare and track multi-source travel security alerts for clients.
• Monitor global events and Crisis24 alerts to assess impact.
• Track travel to high-risk destinations; verify training and approvals.
• Conduct traveler safety check-ins and test tools for high-risk travel.
• Provide concise intelligence assessments using OSINT.
• Deliver intelligence briefings and security updates on request.
• Maintain client metrics and travel risk reports.
• Support development and improvement of client processes and SOPs.
• Collaborate with GSOC and internal analysts across locations.

Kenntnisse

Travel risk management

GSOC operations

Intelligence analysis

Threat assessment

Incident response

Research

Writing

Verbal briefing

MS Office

Everbridge

SharePoint

Zendesk

Ausbildung

Bachelor’s degree

Master’s degree (preferred)

Tools

Everbridge

SharePoint

Zendesk

Jobbeschreibung

Who We Are Looking For

We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The ideal candidate is an analytical, detail-oriented professional with strong judgment, excellent communication skills, and the ability to operate confidently in a 24/7 GSOC environment. This role is office-based in Cape Town and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations.

Location: Please note that this role is open to candidates currently based in Cape Town only

What You Will Work On

In this role, you will monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally. Key responsibilities include:

Responsibilities

• Preparing, issuing, and tracking multi-source travel security alerts for client travelers
• Monitoring global events and Crisis24 alerts to assess potential client impact
• Tracking travel to high- and very high-risk destinations and verifying required training and approvals
• Conducting traveler safety check-ins and testing tools for high-risk travel
• Recognizing and responding to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs
• Producing clear, concise written and verbal intelligence assessments using OSINT
• Delivering intelligence briefings and security impact updates upon client request
• Maintaining client metrics and producing regular travel risk and security reports
• Supporting the development and continuous improvement of client processes, protocols, and SOPs
• Proactively leveraging Crisis24 resources to address intelligence gaps and enhance analysis
• Triaging client requests and ensuring timely, high-quality service delivery
• Remaining consistently engaged with the GSOC and global teammates

Who You Will Work With

You will work under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager, supporting the client’s Global Security Team and Global Security Operations Center (GSOC). The role involves frequent collaboration with internal analysts across global locations, third‑party vendors, and client stakeholders to ensure effective delivery of the integrated travel risk management and global security program.

What You Will Bring

• 3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response
• Bachelor’s degree required; Master’s degree or equivalent experience preferred
• Strong research, analytical, writing, and verbal briefing skills
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment
• Strong problem‑solving skills and sound professional judgment
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts
• Customer service mindset with a proactive and collaborative approach
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets

Additional Information

• This is an onsite, office-based position located at Crisis24’s Cape Town office
• The role follows an 8-hour shift per working day
• Shifts may be scheduled during daytime, evening, or overnight hours, depending on operational requirements
• Weekend and public holiday shifts will be required on a rotational basis
• The role supports a 24/7 global security operations function, so flexibility across different shifts is required
• The role requires shift work to include evening, overnight, weekend, and holiday work
• Required to be available to travel to client locations on occasion/limited, upon request by client
• The analyst will be located at Crisis24’s Cape Town office
• This role includes recurring operational responsibilities, such as monitoring traveler movements, disseminating alert notifications, and conducting traveler check‑ins. Candidates should be comfortable performing these tasks consistently and with strong attention to detail