Growth‑Oriented Call Centre Agent | Team & Growth

Wesbank; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team environment

Job summary

WesBank in Randburg is seeking a Call Centre Agent to handle customer inquiries across phone, email and chat channels. You will work within FNB Commercial National Sales and Service to deliver exceptional service, resolve issues, and uphold governance standards in a fast-paced environment.

Ideal candidates have Matric and at least 1 year in a call centre or customer service role within financial services. The position offers growth opportunities and a collaborative team setting in a modern

Qualifications

• Analytical mindset with ability to assess customer needs.
• Attention to detail to ensure accuracy in documentation and processes.
• Strong communication skills to interact with customers via phone, email and chat.

Responsibilities

• Address customer needs to meet or exceed expectations.
• Respond to inquiries via phone, email and live chat and ensure resolution.
• Follow schedules, adhere to governance and compliance standards, and escalate issues as needed.
• Deliver service that supports SLA targets and customer satisfaction.

Skills

Analytical

Attention to detail

Strong communicator

Education

Matric/Grade 12

NQF 5 qualification

Job description

WesBank in Randburg is seeking a Call Centre Agent to handle customer inquiries across phone, email and chat channels. You will work within FNB Commercial National Sales and Service to deliver exceptional service, resolve issues, and uphold governance standards in a fast-paced environment.

Ideal candidates have Matric and at least 1 year in a call centre or customer service role within financial services. The position offers growth opportunities and a collaborative team setting in a modern