Customer Care Pro — Call Centre (Finance)

RMB Nigeria Limited; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB Commercial National Sales and Service in Randburg is seeking a Call Centre Agent to join a diverse team dedicated to excellent customer service. You will handle queries via phone, email, and live chat, ensuring timely resolutions and SLA adherence.

The role requires a Matric, an NQF5 qualification, and at least 1 year of call centre or customer service experience within financial services. This is a full-time position with growth opportunities.

Qualifications

• Minimum of a Matric/Grade 12.
• NQF 5 qualification required.
• Minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry.

Responsibilities

• Address customer needs to meet or exceed expectations.
• Provide service excellence and build positive relationships.
• Adhere to schedules and governance standards.
• Identify and escalate risk as part of the work.
• Resolve customer complaints by taking ownership.
• Respond to queries via phone, email and live chat.
• Follow up to ensure resolution of queries by other stakeholders where relevant.
• Place outbound calls to request outstanding documentation or follow up on incomplete queries.

Skills

Analytical

Attention to detail

Strong communicator

Education

Matric/Grade 12

NQF 5 qualification

Job description

FNB Commercial National Sales and Service in Randburg is seeking a Call Centre Agent to join a diverse team dedicated to excellent customer service. You will handle queries via phone, email, and live chat, ensuring timely resolutions and SLA adherence.

The role requires a Matric, an NQF5 qualification, and at least 1 year of call centre or customer service experience within financial services. This is a full-time position with growth opportunities.