Branch Operations Leader - Digital Growth & Service

FirstRand Bank Limited

Wes-Kaap

On-site

ZAR 420,000 - 660,000

Full time

4 days ago

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Job summary

FirstRand Bank Limited is seeking a Branch Controller to manage branch operations and resources, drive digital migration, and ensure robust controls. You will lead a team to deliver excellent customer experiences while achieving operational and cost efficiencies in a dynamic banking environment.

You will be responsible for implementing policies, monitoring governance, and identifying growth opportunities with creditworthy customers.

Qualifications

Minimum Grade 12 / NQF Level 4.
Preferred NQF Level 5 Certificate in Banking, Business Management, or related fields.
4–5 years of experience in operations within a branch or similar environment.

Responsibilities

Manage branch operations, resources and processes to achieve operational excellence.
Drive digital migration initiatives and influence customer adoption of electronic banking.
Ensure adherence to branch audit requirements, governance, compliance and risk mitigation processes.
Identify opportunities to grow the customer base with creditworthy and profitable customers.
Focus on optimising service delivery processes to enhance customer satisfaction.
Prevent wastage and identify process improvements to reduce costs.
Manage people effectively by delivering on leadership responsibilities and fostering growth and performance.