Growth-Driven Account Manager, B2B SaaS

Meltwater Group; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible PTO

Health coverage through Discovery Care

CalmApp subscription

Hybrid work style

Family leave program

Professional development opportunities

Job summary

Meltwater is seeking an outbound Account Manager to grow a portfolio in a dynamic B2B SaaS environment. You’ll own retention, expansion, and long‑term commercial success while collaborating with Customer Success, Renewals, and GTM teams to drive revenue and value for customers.

You’ll generate your own pipeline, lead deals from discovery to close, and build account plans that maximize ACV growth. Strong communication and a data‑driven mindset are essential in this hybrid, South Africa-based role.

Qualifications

• A bachelor's degree or equivalent professional experience.
• Strong written and verbal communication skills in English.
• 2–5 years of experience in B2B SaaS sales, account management, customer growth, or a quota-carrying commercial role.
• A proven track record of achieving or exceeding revenue targets through new business, account growth, expansion, renewals, or cross-sell opportunities.
• Experience managing customer relationships and navigating multiple stakeholders to drive commercial outcomes.
• A demonstrated ability to work collaboratively across teams, building strong partnerships with cross-functional stakeholders to achieve shared business goals.
• Eligibility to work in the country of hire.
• Experience using Salesforce or a similar CRM to manage pipeline, forecasting, and customer activity.
• Experience within media intelligence, PR, marketing technology, or a related SaaS environment is a plus.

Responsibilities

• Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
• Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy.
• Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
• Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
• Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
• Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
• Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.

Skills

B2B SaaS sales

Account management

Customer growth

Quota carrying

English communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Meltwater is seeking an outbound Account Manager to grow a portfolio in a dynamic B2B SaaS environment. You’ll own retention, expansion, and long‑term commercial success while collaborating with Customer Success, Renewals, and GTM teams to drive revenue and value for customers.

You’ll generate your own pipeline, lead deals from discovery to close, and build account plans that maximize ACV growth. Strong communication and a data‑driven mindset are essential in this hybrid, South Africa-based role.