Groups Reservations Coordinator

SmartRecruiters, Inc.; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hotel employee discounts

Friends & Family discount

Food & Beverage discounts

Résumé du poste

Radisson Hotel Group in Cape Town is seeking a Groups Reservations Coordinator to coordinate bookings and event details for groups and meetings, ensuring accuracy and timely delivery of all documents. You will work closely with the Meetings & Events team to support guest satisfaction and event success.

The role emphasizes teamwork, problem-solving, and a passion for hospitality, with opportunities to grow within a dynamic hotel group that values Yes I Can spirit and service excellence.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• Creative problem-solver with guest-centric mindset.
• Passionate about creating extraordinary service for guests.
• Ability to work as part of a team to ensure guest satisfaction.
• Proven experience in Meetings & Events and Reservations (Groups specifically).
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsabilités

• Coordinate bookings and event details from initial confirmation through completion for rooming list, group cover sheets and function sheets.
• Maintain accurate records and booking information.
• Collaborate with colleagues to maximize client and guest satisfaction, delivering a responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the meetings & events department.
• Develop your skills and knowledge within the department aligned with growth and performance.
• Collaborate with the Head of Department to maintain inventory, meet productivity targets and performance levels.
• Build and maintain relationships, communicating with key stakeholders while promoting company culture and values.

Connaissances

Flexibility

Creative problem-solver

Guest service passion

Teamwork

Meetings & Events experience

Fun at work

Experience in similar role

Description du poste

• Hotel Name: Radisson Collection Hotel Waterfront

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Groups'Reservations Coordinator to join our vibrant team atRadisson Collection Hotel Waterfront, Cape Town. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Groups'Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Coordinate bookings and event details from initial confirmation through completion for rooming list, group cover sheets & function sheets
• Maintain accurate records and booking information.
• Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the meetings & events department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company.
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Proven experience in Meetings & Events and Reservations (Groups specifically).
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.