Thompsons Holidays - Ticketing Consultant

Cullinan Holdings Limited; Johannesburg; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Thompsons Holidays in Rosebank is seeking an Intermediate/Senior Ticketing Consultant to join our team. The role focuses on booking and ticketing with Amadeus, handling complex fares, and delivering a customer-centric service experience.

You will issue and reissue tickets, manage refunds, and ensure accuracy under pressure while maintaining brand integrity and high service standards. The ideal candidate has 3+ years of ticketing experience and strong Amadeus knowledge.

Qualifications

• Solid hands-on airline ticketing experience using Amadeus/GDS.
• Minimum 3 years' intermediate level ticketing experience.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Issue and reissue airline tickets using Amadeus and airline systems.
• Process GDS refunds accurately and efficiently.
• Handle fare rules and ticketing processes to ensure correct bookings.
• Provide a customer-centric service experience in every interaction.
• Manage ticketing documentation and EMD issuance.
• Adhere to ticketing deadlines and manage queues.
• Offer after-sales support and assist Res consultants.
• Stay updated on airline changes and fare updates.

Skills

Attention to detail

Verbal and written communication

Customer service mindset

Ability to work under pressure

Team player

Tools

Amadeus

Job description

Do you have a ticketing background, know Amadeus like the back of your hand, and thrive on getting the details right? Thompsons Holidays is looking for an Intermediate/Senior Ticketing Consultant to join our Team in Rosebank!

If you can work in a Team environment, have attention to detail, know how to handle pressure, then this position is for you.

What you'll be doing:

• Issue & reissue airline tickets using Amadeus and various airline systems
• Process GDS refunds accurately and efficiently
• Work with airline fares, ticketing rules and processes to ensure bookings are handled correctly
• Deliver a customer-centric experience, turning queries and challenges into positive interactions
• Promote and represent our brand positively in every customer interaction
• Pay close attention to detail - because in ticketing, the small things matter!

What we're looking for:

Someone who is confident, accurate, customer-focused and passionate about travel, with solid hands-on airline ticketing experience and strong Amadeus/GDS knowledge. If you can navigate Amadeus with confidence and believe great service is part of every journey, we'd love to hear from you!

Key Duties and Responsibilities

• Manual fare builds, recalculations as well as auto pricing
• Re-issue tickets in line with airfare rules and airline requirements
• Ensure all ticketing documentation is in place before issuing
• Maintain ticketing processes and procedures to ensure quick, accurate delivery
• Issue EMDs
• Adhere to ticketing deadlines
• Provide after-sales service to Res consultants
• Manage all support functions related to tickets - online as well as GDS
• Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re- issuing tickets
• Effectively manage queues
• Must be able to work rostered emergency duty shifts (after hours)
• Stay abreast of all airline changes and updates

Skills, Experience, Education

• Minimum 3 years' ticketing experience on an intermediate level
• Proficient in Amadeus
• Strong knowledge of International Fares
• Excellent organisational and communication (verbal and written) skills
• Attention to detail with a high level of accuracy
• Ability to excel under pressure
• A service delivery mindset and a strong client service focus
• Solution-driven
• Effective team player