Groups & Events Experience Lead

Kerzner International; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

One&Only Cape Town, part of Kerzner International, seeks a Groups & Events Coordinator. You will represent the hotel during site inspections, respond to inquiries, and prepare tailored proposals.

You will negotiate contracts and ensure all booking details are accurately captured in Delphi and Opera. Responsibilities include conducting show rounds, coordinating with departments, preparing group resumes and function sheets, and ensuring VIPs, groups and events are well prepared and delivered to a

Qualifications

• Minimum 1 year in a 4/5* environment.
• Diploma or qualification in Hospitality Management.
• Experience in Sales or Event Management is preferable.
• Strong communication, interpersonal and customer service skills.
• Compliance with hygiene and health and safety legislation/guidelines.
• Decision making and attention to detail.

Responsibilities

• Coordinate with clients during site inspections and visits.
• Prepare tailored proposals and negotiate contracts for groups/events.
• Ensure booking details are captured accurately in Delphi and Opera.
• Conduct show rounds and understand hotel facilities for client needs.
• Coordinate with operational departments and prepare group resumes and function sheets.
• Lead pre-con meetings and ensure departments are prepared for VIPs, groups and events.
• Manage client relationships through the entire event lifecycle, including deposits and payments.

Skills

Communication skills

Interpersonal skills

Customer service

Sense of urgency

Education

Hospitality diploma/qualification

Job description

One&Only Cape Town, part of Kerzner International, seeks a Groups & Events Coordinator. You will represent the hotel during site inspections, respond to inquiries, and prepare tailored proposals.

You will negotiate contracts and ensure all booking details are accurately captured in Delphi and Opera. Responsibilities include conducting show rounds, coordinating with departments, preparing group resumes and function sheets, and ensuring VIPs, groups and events are well prepared and delivered to a