Cape Town Groups & Events Coordinator

One&Only Resorts; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

One&Only Cape Town is seeking a Groups & Events Coordinator to represent the hotel during site inspections and client visits, respond to enquiries, prepare tailored proposals, negotiate contracts and ensure booking details are accurately captured in Delphi and Opera.

The role requires coordinating with operational departments, preparing group resumes and function sheets, conducting pre-con meetings, and ensuring all teams are ready for VIPs, groups and events.

Qualifications

• Minimum 1 year's experience in a 4/5* environment.
• Diploma or Qualification in Hospitality Management.
• Previous experience in Sales or Event Management preferable.
• Good communication, interpersonal and customer service skills.
• Ensuring compliance with hygiene and health and safety legislation/guidelines.
• Sense of urgency, attention to details and decision making skills.

Responsibilities

• Represent the hotel during site inspections and client visits and respond promptly to enquiries.
• Prepare tailored proposals, negotiate contracts and ensure all booking details are captured in Delphi and Opera.
• Coordinate with operational departments and prepare group resumes and function sheets.
• Conduct pre-con meetings and ensure all departments are prepared for VIPs, groups and events.
• Manage the client relationship throughout the event, monitor deadlines, deposits, room pickup and attrition dates.
• Ensure deposits and payments are received on time and greet clients on arrival, introducing them to relevant hotel teams.
• Address client concerns with the appropriate departments and manage daily billing for larger events.
• Prepare pro forma invoices and assist with finalising group and event accounts.

Skills

Communication skills

Interpersonal skills

Customer service

Sales orientation

Attention to detail

Education

Diploma or Qualification in Hospitality Management

Tools

Delphi

Opera

Job description

One&Only Cape Town is seeking a Groups & Events Coordinator to represent the hotel during site inspections and client visits, respond to enquiries, prepare tailored proposals, negotiate contracts and ensure booking details are accurately captured in Delphi and Opera.

The role requires coordinating with operational departments, preparing group resumes and function sheets, conducting pre-con meetings, and ensuring all teams are ready for VIPs, groups and events.