Group Operations Manager

University of Fort Hare; Oos-Kaap; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

University of Fort Hare seeks an experienced Group Operations Manager to oversee daily operations across multiple hospitality properties, driving profitability, standards, and compliance.

You will lead Front Office, Housekeeping, and F&B teams, manage budgets, and ensure exceptional guest service while upholding brand integrity and legal requirements.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3–7+ years in senior operations or general management within hospitality.
• Strong budgeting and forecasting skills.
• Proficiency with Property Management Systems (PMS).
• Strong leadership and communication abilities.

Responsibilities

• Oversee daily operations across Front Office, Housekeeping, and F&B to ensure consistency and efficiency.
• Develop and manage budgets, control costs, and analyze P&L statements to increase profitability.
• Maintain brand standards and compliance with health and safety regulations across properties.
• Lead and evaluate General Managers and staff to drive engagement and performance.
• Drive high-quality guest experience, monitor feedback, and resolve escalated issues.
• Collaborate with head office to support corporate objectives and growth.
• Maintain exceptional F&B standards across restaurants, bars, lounges, banqueting, and room service.
• Ensure licensing and labour regulations compliance.

Skills

Financial acumen

Leadership

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree in Hospitality Management

Tools

PMS (Property Management Systems)

MS Office

Job description

Hospitality / Hotel / Catering / Tourism / Travel

Our client in the hospitality industry is looking for a Group Operations Manager to oversee daily operations across multiple properties or departments, focusing on maximizing profitability, maintaining high service standards, and ensuring brand compliance.

Key Responsibilities

• Operational Oversight: Manage daily operations across all departments (Front Office, Housekeeping, F&B) to ensure consistency and efficiency.
• Financial Performance: Develop and manage budgets, control costs, and analyze P&L statements to increase profitability.
• Quality Assurance: Maintain brand standards, compliance with health/safety regulations, and implement best practices across all properties.
• Team Leadership: Mentor, lead, and evaluate performance of General Managers and staff, driving employee engagement.
• Guest Experience: Drive high-quality customer service, monitor feedback, and resolve escalated guest issues.
• Strategic Planning: Collaborate with head office to support corporate objectives and drive company growth.
• Development and maintaining exceptional Food & Beverage standards across all restaurants, bars, lounges, banqueting, and room service operations.
• Ensure Company Compliance with food safety, health, labour, and liquor licensing regulations as well as other business licensing.

Requirements and Qualifications

• Experience: 3–7+ years in senior operations or general management within the hospitality industry.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Skills: Strong financial acumen (budgeting, forecasting), proficiency in PMS (Property Management Systems), strong F&B knowledge, and strong leadership skills.
• Competencies: Excellent communication, problem-solving, attention to detail, and ability to work under pressure.

Additional Requirements

• Ability to travel frequently to different locations.
• Willing to work weekends if and when needed.
• Sound knowledge of local labour legislation and health/safety standards.
• Strong proficiency in MS Office suite.