Graduation and Certification Student Support Administrator

Mancosa; Durban; On-site; ZAR 180,000 - 280,000; Full time

Job summary

MANCOSA in Durban invites applications for the Graduation and Certification Student Support Administrator role. You will monitor, resolve and facilitate graduation processes, maintain accurate student records, and ensure timely communication with students, academic departments and support services to achieve high student satisfaction.

The role covers handling queries across platforms, coordinating graduation ceremonies, and performing routine administration of the department.

Qualifications

• Minimum 1 year experience in administration.
• Minimum 2 years experience in a customer service-related environment.
• Attention to detail on all student communication.

Responsibilities

• Respond to student queries using platforms relating to graduation and academic administration.
• Provide accurate and timely information through email, telephone and face-to-face interactions.
• Investigate and resolve student queries in collaboration with relevant departments.
• Maintain a professional and student-centred approach, especially during peak graduation periods.
• Ensure effective follow-up and closure of queries.
• Support students during graduation ceremonies.
• Perform the administration of the department and assist with all graduation processes.
• Assist with coordination and logistics of graduation ceremonies.
• Maintain records tracking and filing.

Skills

Customer service

Attention to detail

Communication

MS Office

Teamwork

Independent work

Job description

Graduation and Certification Student Support Administrator

Listing reference: manco_000963

Listing status: Online

Apply by: 22 November 2026

Position summary

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Graduation and Certification Student Support Administrator

CORE PURPOSE

The core purpose of the job is to monitor, resolve, facilitate and ensure efficient communication to students and to ensure that the student satisfaction levels are met.

To provide an efficient, accurate and student-centred administrative service that supports students through the graduation process, maintains accurate student records and ensures that graduation activities are delivered according to institutional policies, procedures and agreed timelines. The role requires close collaboration with students, academic departments and professional support services.

CORE FUNCTIONS INCLUDE MANAGING THE FOLLOWING

• Respond to student queries using the various platforms available relating to graduation and academic administration
• Provide accurate and timely information through email, telephone and face-to-face interactions
• Investigate and resolve student queries through collaboration with various appropriate department
• Maintain a professional and student-centred approach, particularly during peak graduation periods
• Ensure effective follow-up and closure of queries
• Support students during graduation ceremonies
• Perform the administration of the department
• Assist with all graduation processes
• Assist with the coordination and logistic arrangement of the graduation ceremonies
• Maintain records tracking and filing
• To conduct research on trends and competitor analysis
• Must possess a good command of English
• Engagement with external suppliers and stakeholders

QUALIFICATIONS AND EXPERIENCE

• Minimum 1 year experience in administration
• Minimum 2 years’ experience in a customer service-related environment
• Attention to detail on all student communication

JOB RELATED KNOWLEDGE AND SKILLS

• Knowledge of regulatory body requirements (e.g. SAQA, DHET and CHE)
• Have a good understanding of the Higher Education landscape
• Ability to work under pressure
• Data analysis and interpretation skills.
• Excellent Communication skills, both verbal and written.
• Knowledge of MS Office
• Ability to work independently and within a team